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Complaint Details
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Initial Complaint
07/05/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
R&R of Lake Wylie will not return my $6,000 deposit on a canceled basement remodel contract for which no work has been done and no materials have been delivered to project site.Business response
07/12/2023
We have not refunded his deposit yet because We did nothing wrong to breach his contract and we do not owe him a refund because there are no refunds on contacts. This is a contract dispute and not a quality or service dispute. We tried to start his project after receiving his initial deposit and putting him on our schedule but he decided not to proceed without merit or cause so he has breached the contract not us.
After addressing this issue with our attorney we have decided to refund him an amount that we deem is appropriate. Half of his management fee is what we recognize the day the contract is signed and the deposit is accepted. Our customers can read our management fee on their contracts. His contracted management fee is $4950 so 50% of that is $2475 so his refund of his contractual deposit is $3725which is what we will refund him and he will receive it within 10 business days. Again we are not the one refusing to uphold our obligations. We wanted to do the work and are very capable of it. We have never had a customer cancel a contract and want a refund.
Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
R&R of Lake Wylie built a 2 car garage and the roof started sagging. He sent one of his workers out here to repair it. We had to wait 3 weeks for materials to come in. ************** was told that what he ordered to repair the roof would not work and he told his worker to use it anyway. Roof is sagging again so ************** sent 2 workers to come in December 29, 2022 and they cut out a long section of Sheetrock. Engineer came in to state what was needed to fix the issue. We have called and texted ************** with no response. He finally emailed me on January 10, 2023 to say he would have a start date for us. We have heard nothing. We paid him in good faith and we would like for ********** to be fixed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.