ComplaintsforT & C Automotive & Body Shop
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Complaint Details
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Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On August 25,2022 I called T&C bc Im new to the area and they were highly recommend. They sent a tow truck out who knew my battery was dead my car was in my garage and he puts his bed against my garage threshold and it gets busted. His answer was it was a quick fix and I could do it my self. I checked into it and its not an easy fix. I am a widow and I dont have anyone here to even help me. I called and ask them to fix it they said they would get back with me after 2 weeks of not hearing from them I called the guy who towed it got on the phone was very rude and said it was my fault bc my emergency brake was on mind you he knew my car had no power to it. He was gonna drag it out that would have been find as my parents own a tow company in NC so Im familiar with this but putting his bed against my concrete threshold wasnt a good idea he ended up busting it. He told me it was an easy fix I ask him when I called and the owner gave him the phone he rudely told me he wouldnt be fixing it and hung up and took phone off hook. I called back and spoke with the owner who said the guy did work for him and the said he didnt work for him but helped him out. I paid my repair in good faith and all I want is my garage fixed as water is coming in and we have winter coming too. The owner hung up on me too so I have no choice but to turn to you guys for help. Please help me with this rude company I gave them a chance to fix it and they wont and said they wouldnt do what I had to do!!! They replaced a battery without even calling I could have bought my own battery and put it in myself but wasnt even giving that option!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.