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ComplaintsforPunkys On Main
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered 3 ice cream sundaes on Thursday August 12, 2021 and when I when to pick them up I paid with my card and was charged 31.97 for the wrong order. So the carhop said he'd fix it right away but yet he also ran my card for 12.23 for my sundaes. So I wait for my money to be refunded back to my account but never was so I asked to speak with the owner and he said he handles the situation and promised my money would be refunded back to my card for sure by 11 pm August 12. So I patiently waited and still haven't received my refund. The owner had a nasty attitude so I contacted him and he refuses to respond.Business response
09/07/2021
Business Response /* (1000, 11, 2021/08/31) */ **See attached document** The customers credit card was swiped for the incorrect amount of $31.97. As soon as the server notifies us of this mistake the transaction was voided immediately. I have attached the batch report which indicates the transaction for $31.97 was voided. We did not receive the $31.97 so there is nothing for us to refund. Thank you
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.