Customer ReviewsforBurns Ford-Mercury

I took my 2019 **** Ecosport to Burns Ford in Lancaster ** on 9-12-2023 to be checked on ****-2023 the check engine light had come on. I was told on **** that my vehicle needed a new engine and new turbo. I told them when I took it to them that I had it checked at auto zone and the crank sensors were bad. I also had another shop check it before I took it to Burns and they said the same thing Auto Zone told me. Burns told me that 5 lights came on when they put it on their diagnostic machine. They told me that they were going to do an oil analysis on it and they would know more after that. I just didnt feel right about what they were telling me. I called ******************* in ********* ** where I bought the car and spoke with them about what Burns had told me. I had never had any problems out of the car until the check engine light came on 9-1-23. I had my car towed from Burns Ford in Lancaster SC 9-18-23 to ********************* in *********. The service manager called me when the car was delivered and I explained to him everything that I was told by Burns Ford. He said they would check my vehicle and call me back. Later on 9-18-23 they called to tell me that my car was fixed. The oil filter was loose and it had blown oil all up under my car they cleaned the bottom of my car, blew the hoses, put a new oil filter and oil in the car and all the lights went off and it was running just fine. I feel that Burns Ford was trying to take advantage of me to get the money from my extended warranty insurance. They changed my oil on 7-9-23 and I think they left the oil filter loose and it kept leaking oil until the check engine light came on. I feel they should reimburse me for the $150 diagnostic fee and the $250 towing bill and the $191 that Town and Country **** charged to fix the car. I will never take another vehicle to them again. They shouldnt be in business if they are going to take advantage of hard working people.

I finally got my car back on 3/31/2023 and its running good now, I wanted to thank everyone who helped to get it fixed at Burns Ford and ************* of Lancaster **, thank you ******************** and the rest of the team at Burns Ford

My experience with them are horrible I have paid off a 2010 Chrysler Sebring and they told me they would put me in a brand new car we'll they lied. Instead I got a 2013 Nissan Versa and the transmission sensor went out 2 months after owning the car and last week the transmission blew and car would not work at all This past week I was trying to trade that vehicle in because of all the problems I've had. So I went to Nissan of Rock Hill and they told me that Burns Ford of Lancaster was ripping people off. They also said the Nissan Versa wasn't worth 1,500 or 500 that the car needed to go back before it breaks down again. Well I got a new car with Nissan of Rock Hill and today the Nissan Versa that I got from Burns Ford would not start. So I called them this morning and told them I no longer wanted it and to come and get it. Burns Ford is a joke they wanted 10,000 or a lemon that didn't even make it a whole year.

Finally, pick up the vehicle today and had a terrible experience they were unprofessional no business ethics they fixed one thing on my van and messed up something else. Everyone knows that money is scarce especially during the ******19 Pandemic. I figured I would get a jump on things for the business and went to look for a work van. Do my husband and I went to Burns Ford located around ****************************************************************** on 1/10/2022 to look at a van after passing by and seeing it on the lot. We went up to the lot and asked about the van and nobody knew the price so they matched it up with the same price as a ****** Van that was priced $8990.00. I was still interested so we ask to test drive the vehicle but when they went to start the Dodge Grand Caravan I was interested in it would not start. The salesman said it was due to the cold weather and jumped the vehicle off so we could test drive it. He then stated that they have only had the vehicle for 1 weeks before before it was placed on the sales lot. After the vehicle was started we noticed the check tire pressure light was on and the salesman said again it was due to the cold weather. Long story short I decided to purchase the van because they said the van was still under 30 day warranty which was great news!! 2 days later I took the van to get it fully detailed at the carwash and they had to jump the van because it would not start?? and yes I was embarrassed. I called Burns immediately and informed them about the battery and they scheduled a time for me to bring it to them a few days later. So the van was parked until I took it there for the battery to be looked at. This is something that should have been addressed initially before they put it out for customers. After taking the van to Burns and getting the battery problem addressed I took it to get the air pressure checked and found out that the ****** Tire Pressure Monitor System) was the reason for the light. I took the van to shop and paid $75 dollars

Purchased 2 vehicle from burns ford in Lancaster SC, little to small stress but over all very happy with doing business with burns ford. MR.B**** made it top priority to take care of customes when they was concern. Contact between Mr. B**** and myself was 5 star ?? ?? ?? ?? ?? he stayed in contact which was very nice.