Business ProfileforPaws and Claws

This vets office would not return or answer my urgent calls about the aftercare and follow-up visit for my dog after having surgery. The office staff is unethical in that they did not answer or return my urgent calls. I literally had to get the Doctors personal cell number and text him (see screenshots) to get them to call me back. This was a serious surgery that could have become infected and affect my dogs health and even his LIFE! Then Doctor ***** laughed it off after doing a horrible job on the stitching left FOUR stitches in which I had to come back and pay him AGAIN!! They had also increased their quote ONLY AFTER THEY HAD MY DOG PREPPED FOR SURGERY OVER $700!! I do not care as much about the money as I do the ethics of this business. Their vet tech **** is unprofessional and verbally abusive to the animals. After talking to many people in the industry this company, Dr ***** and **** have gotten a reputation for this type of behavior. All I want is for everyone to know about them and for them to be held responsible for their unethical business pratice. However I do believe I should have only been charged for the original quote of $900-$1000. They waited to increase the price after they had my dog in their care!!! And then made me feel guilty for asking them to work with me on the bill. Which what I was asking but the vet tech **** never allowed me to speak was to maybe do payments or something like that. My dog had cancer that was being removed and I felt like I had no choice. People shouldn't be treated like that. And AFTER I PAID them THEY WOULDN'T ANSWER OR RETURN MY URGENT CALLS for help regarding the stitching that had busted open. You can see from my texts messages Dr ***** was fully aware of his staff but didn't do anything to resolve it. It was so shocking to have a business operate this way.