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ComplaintsforThornhill Apartment Homes
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
These apartment needs updated and when something breaks, it takes weeks/months before they fix it. I had problems with an ice maker that is not working and messing up my carpet for 2 weeks now and still not fixed. There mold around my bathtub. Other residents are having problems as well. But they want their rent on time which is over $1300.00 a month.Business response
07/18/2024
We were notified by the resident on July 11, 2024 that her refrigerator was leaking. Maintenance responded the same day and determined the ice maker needed to be replaced. The new ice maker was installed on July 12, 2024 and a small area of carpet that was wet was wet vacuumed. The resident notified us on July 15th that the refrigerator was leaking again. Maintenance responded the same day and determined that there was a blockage in the water line that could not be removed. A new refrigerator was ordered. We received the BBB complaint on the same day, July 15th, with pictures of the tub caulking that needed to be replaced. This was our first notification of this issue. On July 16th a new refrigerator was installed and caulking around the tub was replaced. The unit was inspected for wet carpet and everything was dry.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.