Business ProfileforAmerican Equipment, LLC

On 7/22/22, I took my Tritoon to Am. Equip. to get a new siding/insert installed. I met with Darleen (the owner's mother/employee) to write up a work order and leave a deposit. The initial quote was $2500. While there, Darleen asked what else I may need done. As noted on her work order, they agreed to install new gauges including a gas, tach, speed, depth finder, new stereo/speakers, and captains chair. (I ordered the chair) I wrote a deposit for $1200. On 8/23/22, I picked up the boat, paid an additional $3,711 and while driving across the lake noticed the fuel gauge was flipping back and forth and the stereo was cutting out. I called Darleen while on the lake, and was told they would get it back in to fix. (Cell phone records show my 8 min. call) I was concerned because the lake drawn down was approaching. I continued to call but there was no urgency to complete the job. When the lake levels rose in March, I began calling again, but was told I'd have to get my own trailer to get in and other excuses. On May 2, her son and owner Rob, was scheduled to come to my dock to try and fix issues, but he never showed up or called. I asked for the itemized bill, but was told they didn't have it. I was also told by Darleen that they did not do electrical work, although it was on her initial work order and mentioned on their facebook page. My boat was unusable as now the navigation lights were not working (they were before), and I had no working depth finder. I asked a male friend to go see Rob to try to find a resolution. Rob was irritated and told him to take the boat to **** ****** and he would pick up the bill. Rob is now offering to pay a "portion" of the electrical work but says he "put the new gauges in" as promised, but didn't say they would work. Oxford's definition of installing is "to fix equipment into a position so that it can be used." I am now forced to pay double labor. They should have notified me they were unable to perform the electrical work at the start.