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            Business ProfileKimmy's Alteration Shop

            Clothing Alterations

            Contact Information

            5175 Sunset Blvd Ste C

            Lexington, SC 29072-7319

            Get Directions
            Visit Website
            (803) 520-8296

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            5175 Sunset Blvd Ste C, Lexington, SC 29072-7319
            BBB File Opened:
            6/24/2015
            Years in Business:
            23
            Business Started:
            1/1/2001
            Number of Employees:
            1
            Contact Information

            Principal

            • Ms. Kimmy Johnson, Owner

            Customer Contact

            • Ms. Kimmy Johnson, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            04/25/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            We dropped my daughters prom dress off on 4/18/23 to have alterations done. Kimmy the owner quoted $150 for the price. When we came in on 4/22/23 to pick it up she went to tell us how much work she had done to the dress and wanted to change the price to $250 . When we said no we were going to pay her what she quoted. We paid her the $150 dollars and took the dress home. When we got home the lace she was paid to fix was ripped again. My wife went to fix it before my daughters prom. When my wife lifted the dress from the inside she saw there was blood all over the inside of the dress. I made contact with Kimmy on 4/25/23 she flat out said the rip and the blood was not her problem and went on to say how rude we was for not paying her more money. She even said that the blood was probably my wife’s blood or my daughter was on her period. I can not explain how unprofessional this is and someone like this to be operating a business. Then she called me back and threaten me that if I complain to the BBB that I better be positive it is her blood. There is no other possibility than to be her blood. I do wish for this to be addressed so other people will not be treated this way.
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            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Tonya R

            04/22/2023

            Kimmy quoted one price on altering my daughter's prom dress. When we came to pick it up, she attempted to charge us $100 more than quoted. I refused to pay the higher price and held her to the quoted price. She was very angry and claimed she didn't know how much work it would take despite the fact that she also claimed to have been in business 24yrs in the same conversation. We paid the quoted price plus tax and left. She accused us of not valuing her work after we paid the price she quoted. Felt very much like a bait and switch!
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central South Carolina & Charleston

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