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ComplaintsforMcLeod Home Care, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Yesterday an employee of this business used Fabuloso to clean all floors in our home, despite me explicitly telling her that we do not use it in the house. All of the floors are sticky to include our hardwoods and the entire family has splitting headaches from sleeping here last night. We have spoken to McLeod about having a professional come in to clean the floors and they refuse to send someone. We spent 2 hours last night from 9 pm-11 pm trying to scrub the floors enough to get rid of all of this soap. The floors just continue to have suds and it makes the floors extremely slippery. The caregiver that was sent is assigned to my 99 year old grandfather. Yesterday along with the floors she brushed his teeth so hard that there was blood all over his mouth and he cried. I told her not to brush so hard and her response was “oh well I didn’t know.” The worst part about this is that she has been the best caregiver they have sent. I have watched their caregivers actively ignore him and his needs to use the restroom. I have spoken to them over 10 times and it has gone on completely deaf ears. I have put it in the family care log and spoken to several of their “managers.” This is the final straw. My grandpa is looking weak and out of sorts and my poor mother has a migraine because of this. I would like reimbursement for someone to come into the house and clean the floors professionally and reglaze the hardwoods that she has completely destroyed. Photos attached are items that were used to apply water the home after she “scrubbed.”
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Contact Information
Business hours
Today,12:00 AM - 11:30 PM
MMonday | 12:00 AM - 11:30 PM |
---|---|
TTuesday | 12:00 AM - 11:30 PM |
WWednesday | 12:00 AM - 11:30 PM |
ThThursday | 12:00 AM - 11:30 PM |
FFriday | 12:00 AM - 11:30 PM |
SaSaturday | 12:00 AM - 11:30 PM |
SuSunday | 12:00 AM - 11:30 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.