Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We purchased a mobile home from HomeMax with the understanding that it was an energy star rated home. Our sales person Gabe raved about the benefits of purchasing and energy star rated home. Energy Start meaning that the home is 30% more energy efficient and would have lower utility bills thus saving hundreds of dollars a year on energy costs, stay warmer in the winter and cooler in the summer, higher level of insulation and most importantly a more comfortable living environment. We were told we needed to file a rebate form with the South Carolina Energy Office as we qualified for a tax credit rebate for purchasing an energy star home. We filled out and submitted the necessary paperwork. We received a call from the South Carolina Energy Office stating an energy star checklist was needed. I reached out to Gabe at HomeMax for this checklist, which he did not have and in turn reached out to the manufacturer and we were told our home was built as an energy star rated mobile home. When I reached back out to Gabe at HomeMax about this issue, I was told he would speak to the owner Dave about this and get back to me. I have not heard a word from HomeMax regarding this issue. I have not been contacted by phone or email and given a reply of what HomeMax intends to do regarding this matter. I asked HomeMax to honor the amount of the rebate we were due, again no response. Our purchase document is stamped as being sold as an energy star home by HomeMax.
Business response
04/21/2023
The customer has decided to pursue legal action and we are letting our legal counsel handle this matter to resolve it.Customer response
04/21/2023
Complaint: ********
I am rejecting this response because: they never reached out to us to settle this issue.
Sincerely,
**** *****Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My 2020 model mobilehome has had a few past problems and they didn't want to take care of warranty work now we found out that the ac air handling system has been leaking for months into our floors and insulation and they act like they write my phone number down but can't read it back to me when I ask they don't return calls they try to avoid doing anything they have promised to do dave fautley is the owner and we have left him messages and he will not respond this is a brand new home I believe they sold us a lemon I don't know if the lemon law applies to a mobilehomeBusiness response
09/03/2021
Business Response /* (1000, 5, 2021/08/30) */ Mr. ******* called me this morning. I'm in the process of checking with the factory about his service, when he filed this complaint. We are trying to help him, but would ask him to not call the office and be rude to my staff. Consumer Response /* (3000, 7, 2021/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I haven't been rude his staff lied to me and acted like he was taking my name and number and I asked him to read it back to me he admitted that he didn't write it down and they im trying to get them to realize how serious this problem is because the floor in my house is going to have to be replaced along with all the insulation underneath the house Business Response /* (4000, 9, 2021/09/03) */ My reply would be, he or she sighed a work order stating the work was complete and no other issues were noted. They are out of warranty. Thank you!
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.