Customer ReviewsforHonda of Columbia

The salesman was really nice, but when test driving he said they did a 80-90 point inspection (he couldn't remember exact but knew it was not the 120 point) on the used car I was trying. But I still felt good that it was getting a good amount of inspection even if not as much as the 120. I was very hesitant over the vehicle price and apr of the loan, so they were nice and let me think on it overnight without collecting the $500 deposit. I went back the next morning and got the car. While I was signing paperwork the salesman talked about wanting to post youtube videos about people thinking that salesmen are after money only, but then talked about how he got his salesman to come down on price when he bought his vehicle. It made me feel uncomfortable but chalked it up to him having a rough week. I had to meet with the used car manager Mr. C***** who gave me the number of the gentleman that needs to make me another key since there was only one. While writing the number, he said "I want you to know you're calling a black man." I said ok, and was told then it was a black man with a beard. I asked "What?" at that point and he said I want you to know you are calling a black man, not a white man. I replied that I don't care what color a person's skin is as long as they can do the job. (He said this in front of the salesman that's from Romania and has a nice tan color skin compared to me. That was really bothersome and the first thing I told my friends when they saw the car.) Fast forward four days and I had the error light, door open signal, and interior light flash on and off while driving to work. I took the car in and they didn't seem to believe me until driving the car and seeing it. Then it was thrown back on me that it was "user error" because I moved the interior light dimmer switch. I didn't even know it was there, but how does a dimmer switch affect the door open warning light on the dashboard? They said to trust them. Well, a day and a half goes by and it's back on. On top of this I asked for the inspection report and it turns out it wasn't the 80-90 point I was told, but rather a safety inspection only. When speaking with Mr. C***** again, he said I must have misunderstood the salesman and then told me I signed the paperwork so it's on me. I was upset and explained that I trust the salesman telling me it's been looked at when I sign the papers because I am not a mechanic. The conversation went on and I left defeated and feeling like they were out to get me and now that they had my money that was that. I took the car to *** ****** Toyota and they were so nice. They confirmed it was not user error or the dimmer switch but, rather a latch, which they fixed for free, since I was paying for an inspection after not trusting the Honda dealership. It made me feel so much better that they were taking care of me and that it wasn't my fault that the error lights and such were coming on. All of this was in less than one week of buying the car. I still have concern driving it since I feel like Honda was in a rush to get the car out the door and it seemed a little shady. I think in time I will feel more confident, but nothing like paying $18K for a car and this many problems within days of buying it. My overall experience and especially the condescension I felt from Mr. C***** left me feeling downhearted and will never recommend this place to anyone. I understand there is a chip shortage and cars are in demand, but I think the treatment would have been the same had this not been an issue. I hope that anyone else that goes there has a much better experience than me, and if you are thinking about going there, make sure you have the facts in paperwork, do not just take them at their word.

We've received your feedback regarding your recent experience with our dealership. We're disappointed to hear that your interactions with our dealership failed to meet our standards and that our employees failed to provide you with an experience that left you feeling comfortable with the process and with your purchase. We are taking the concerns that you've raised seriously and our Management will be meeting with the employees involved to address those concerns directly.

It is our understanding that our General Sales Manager has reached out to you to offer his assistance to ensure that you are comfortable and confident with your vehicle and we hope that if there is anything we can do to help you further you will not hesitate to let us know.

Thank you for bringing this to our attention. We do appreciate you choosing Honda of Columbia and hope that in the future we
may have an opportunity to serve you better.