12 Customer Reviews
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Review from Kenneth H
5 stars08/02/2024
"I recently had solar panels installed at my home by Poly Energy. The installers’ were polite, friendly and prepared for installing my solar panels. The sales team was extremely helpful, and it made my experience so much better. As with anything else, an unexpected problem occurred. I was missing 1 panel. Installation was delayed for that day. However it was not long until another installer was assigned to complete the job. Mr. Matt Rich wasted no time troubleshooting and repairing the service to my solar panel. He did not leave until my solar panels were totally operable. He was polite, respectful, well as informed of every step in being successful with my service. If I could, I surely would give everyone who played a part in installing my solar panels a raise. Thanks for the support. Kenneth Heath.
Poly Energy Response
08/08/2024
Hi Kenneth, Thank you so much for taking the time to share your experience with Poly Energy! We're thrilled to hear that our team, from the sales to the installation crew, made such a positive impact on your solar panel installation. We appreciate your understanding regarding the minor hiccup with the missing panel. It’s great to know that Matt Rich and the rest of our team were able to quickly resolve the issue and ensure everything was up and running smoothly. Your kind words about their professionalism and dedication mean a lot to us. If you have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your support and for recommending us so highly!Review from Kristi S
2 stars04/10/2024
Where to start! My sales man was Donnie! That was mostly a good experience! But the one thing that don’t mention is how many people /other companies you have to deal with just to get things up and running. I’ll! Make it short. They made it sound like I would only have $20 electric bills! And that’s a quote! I can’t help what they say there not allowed to tell costumers! They told me my bill would run around $20 this month my bill is 465.67. The installer who was wonderful, finished up and told me someone from poly would be out to fix my WiFi connection to make sure it was what my system needed! He still hasn’t showed! It’s been 4 months ( my system has only been up and running for a 5 weeks! That’s why I’m pissed over the &465.67 bill! But anyway, the person that gave me at poly energy that will handle my account, I kid you not is clueless. I get so angry every time I talk to her, which is twice she always gives me the wrong information. Example the last time I talked to her, she mentioned something about my battery system, I said I don’t have a battery system. She said you have to have a battery system for it to work. I said how much is a battery system? me being the idiot I am. Thinking couple hundred dollars she said no it’s 10 to 15,000. I said well don’t you think so much to mention the battery system to me? She said yes because you need one to bring your system. So I get on the phone to my salesman to tear him a new one.and the program that I’m on does not have to have battery system. It helps and I would’ve like to known that option but my local electric company buys energy back for me. And I want to tell about the first time I talk to this lady. But and then they said I would be having someone to come out to A soft run with a solar panels before they turned them on. That didn’t happen. She sent me an email. It won’t be through it. And I’m new to the solar world. I would’ve felt a lot safer with more than just an email! I don’t have enough spice to finishReview from Renee L
5 stars03/06/2024
It's just so rare and so nice these days to do fair business with real people who care. Awesome company, and zero complaints. Thank you Poly team!!!Review from Jordan B
5 stars02/25/2024
Pleasant and very helpful company. From the beginning to the end I’ve had zero problems with Poly Energy or anyone affiliated with them. Our salesperson sat down and was very thorough and very transparent with all the details of our project. All of our questions were answered satisfactory and if it was questionable to us , they went above and beyond to make sure we understood. We were given an opportunity to consult our tax preparer before committing without hassling or pressuring us to to make a quick decision. The installation went rather smoothly and everyone was very helpful. Our solar system is producing right on target and my first full month utility bill after install was a negative $-91.36!! I couldn’t be happier with the decision we made and for choosing Poly Energy as our solar experts. I would and have recommended them to several others who have now signed up with Poly Energy as well! Thanks Poly!Review from Jessica R
5 stars01/04/2024
Great experience with the poly energy team they were very knowledgeable and I would recommend these guys to anyone!Review from Mike D
1 star11/10/2023
The worst experience of my entire life. They do not communicate with the customer at all. Nothing but issues with the whole process!! If i knew what I was in for with Poly solar I would have ran away with my hair on Fire! The Operations Director Mona is unbelievably rude and not qualified for the position! Must be nepotism! The company’s executives are non existent when requested for a phone call to explain the company’s mission statement!! Which in my experience means we get the money and run!!!Poly Energy Response
11/22/2023
Hi Mr. D*****, We regret that this is your experience. While there were some delays with your project, they were not anything extraordinary to any construction project in the solar industry. You signed paperwork on 8/7/2023 and received project completion upon 11/9/2023. This is a very typical turnaround time for your area, especially considering you have an HOA. This is Moana and I am one of the owners of the company and indeed one of the executives you spoke with. Never once have you inquired about our mission statement, possibly you may be confusing us with the sales company who is a separate entity from Poly Energy. Our call logs and text message logs indicate that we have been in frequent communication with you. Our recorded phone calls with you were nothing but professional and amicable and my personal experience with you over the phone was very cordial; I do not understand where your claims of lack of communication, rudeness, and nepotism are coming from. It appears that our phone interactions with you compared to the written BBB/****** reviews and prolific text messaging to our employees are polar opposite in tone and content and I find your accusations to be inflammatory and defaming. Your feedback indicates to me that there is no reasonable standard of customer service that we could ever achieve, so I must satisfy myself by acknowledging the hard work my team has provided to you with your project. We work very hard to maintain a strong, local presence and I stand by our quality of service.Review from dave d
1 star11/05/2023
They have the worst customer service. Repeated calls to and messages left to have a returned call netted nothing. The calls were to get an answer as to why my electric bill had skyrocketed. I was advised they would have to send a technician only after I sent $250. He arrived and could not explain why it was happening.Poly Energy Response
11/22/2023
Hi Mr. D******, I know you've been in communication with our agent Mikaila and now understand that we were not your original installer and our fees are to cover our costs. We have been assisting with servicing your system and any charges we have applied we believe to be more than reasonable for the time and expertise provided. We are happy to continue to assist you with solar system meantenance needs, feel free to reach back out to Mikaila for assistance :) We appreciate your feedback, thank you for considering us when you have other options available to you.Review from Scott D
5 stars08/18/2023
I had an absolutely great experience with the whole team at Poly Energy!! From sales presentation Ian,and discussing design of system Dana to installation day Freddy Brown & Crew ,. Great communication, absolutely professional,friendly,knowledgeable and great results. Freddy and crew Went above and beyond. I wish I could give 10 ?? Awesome Job Yall Sincerely Scott DornPoly Energy Response
08/21/2023
Hi Mr. D***, You made our day - thank you for your kind words! We will certainly pass your words on to the whole team who has helped get your project to this point. We look forward to getting your system operational and cranking while the summer is hot :)Review from Eddie F
5 stars01/04/2023
Great solar panel installation from Poly Energy! They delivered on all phases from beginning to end! Love my $30 light bill!Poly Energy Response
01/06/2023
Hi Mr. Franklin, thank you for your kind words and trusting us with your energy needs!Review from Despina H
5 stars11/08/2022
We bought our solar system in August of 2021 so have had a little over a year. The electric portion of our bill is now $14 and that is basically to pay for the street lamp by our house. Our attic is soooo much cooler as we had the sprayed insulation done by Poly there. It made a huge difference in the overall temperature of the house this summer. We use the app on our phones and check on our solar production and system stability. I found the staff at Poly and the installers to be professional, and they promptly answered any questions we had during the process. Our system will be paid in full this August and we already received tax rebates on our federal and state taxes last year. Basically we received everything we were promised and I would highly recommend Poly Energy to anyone who wants to drastically cut their utility bills and also promote environmental responsibility.Poly Energy Response
01/06/2023
Hi Mrs. Houlis, we are ecstatic over your utility bill! Thank you for your business and trusting us with your home!
Customer Review Rating
3.42/5stars
Average of 12 Customer Reviews
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