3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ben W
1 star06/17/2024
This campground damaged my 5th wheel RV while pulling it out onto the campsite. They refused to do the right thing and cover what their employee cost me. They do NOT do business with integrity and they are losing customers by the ******. They tried to hide it from me as I only found out through other people camping that took pictures of my RV on the ground. They asked the driver did he drop my RV and he admitted it. They still refused to cover my damages. They dont care about you as a customer they care about only money and hiding from responsibility. Its sad that companies try to get away with practices like this. Its no wonder they arent BBB acredited. They wouldnt make the cut.Review from Cheryl B
1 star06/17/2024
We recently had a 5 day stay planned We arrived and within 24 hours had a tragedy occur and had to return home. We had no option but to leave. I explain what occurred to the office staff and asked for a manager to call me. I had to call for 4 days before I spoke with a manager.I was familiar with their no refund policy but was hoping for some sort of credit. Their cancellation policy does not state that they will not offer a credit for a future stay. And it wasnt like people had been turned away for our spot. They were 1/2 full.When I finally reached a manager she said no we dont offer credits. Then I asked to speak with an owner and her answer was.. they will give you the same answer.I own a high end bed and breakfast in ******** and would never say to a guest that we cant offer something when we truly had a tragedy occur. We have a similar policy but do make it flexible when needed.So be really careful reserving with this company. They have no heartfelt compassion for you. All they want is your money.Review from Delisa B
2 stars06/05/2022
The facilities and amenities are great. The checkin for camping is horrible. We paid for a 4 night stay and the money was split into two payments, half due at time of reservation and other half due at checkin. The payment for check in was done before we arrived. When we did arrive we were told that we had a $70.00 credit. Our checkin was 6/2 check out on 6/6. On 6/5 we get a visit from the manager stating we were suppose to be gone after verifying with the confirmation email that check out was 6/6, then we get charged an extra $81.00 for another night stay and as far as a credit for the extra night charge, they DO NOT do refunds to debit cards. The management does not know how to run their business. First you have a credit then you owe them more money. We Will not be visiting N Myrtle Beach Marina and Dry Dock for camping or any other activities.
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