Business ProfileforLaudisi Enterprises, Inc.

I placed an order (#*******) on 1/17/2023 from smokingpipes.com (SP), which is owned by Laudisi Enterprises **** I placed the order with all the correct shipping information and chose one of the shipping method they provided, without seeing any information about how uncertain this shipping could become. I paid for the order and shipping and it has been 4 months and it hasn't arrived. I have contacted them several times during waiting, but they refused to look into the issue even though the waiting has been unexpectedly long. Finally, on 5/21 I heard from them saying that the package was returned by ***** Custom on 4/6. I then contacted ***** Custom and found out the reason of return was due to incomplete information on the custom form. ***** Custom and ********** cannot reach out the the receiver for custom clearance and tax, since staff at SP didn't put the receiver's phone number on the custom form. I double checked with both bureaus and they told me exactly the same thing. I then reached out the *** asking for the refund for order plus shipping. They first told me I need to wait until they receive the package. Then they repeatedly state their policy that they won't refund the shipping under any circumstances, plus they will charge me for a 10% restocking fee. I told them that they messed up with the shipping form and they didn't take any step back. To sum up:First, they didn't specify anything about the s***** shipping method they provided. Nothing about lack of tracking or whatsoever. Second, I asked them multiple times to investigate the issue during the waiting time, but they refused to all of them. They only started it when it was long overdue. Third, they failed to input my shipping information correctly, which leads to package being returned. And they refused to take full responsibility and asked me to pay for their mistake. This is no longer poor customer service. They just don't respect me as their customer. I am sensing discrimination here.