ComplaintsforOn the Spot Mobile RV Service

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Problem with partial loss of 12vdc to RV 1yr. 4mo. old. Contacted On The Spot to see if they could help diagnose problem. I had already performed basic troubleshooting and informed them of what I found. Problem affected a system called In Command that basically controls essential operation of RV. K**** Jr. of On The Spot contacted *** which manufactured the system and it was considered the problem was with the BCM board. I got approval from ********, the manufacturer of the RV to let On The Spot perform the repair. At the time I didn’t know how to get the slide outs in to take it to the dealers shop. I found information on how to get them in but K**** Jr. had already did the ground work to get the BCM board and I felt obligated to let them do the replacement. Tech came out on 02/16/23 and started on BCM. Tech took control wires off on one side and then decided he should take picture of wires before taking other side off. No schematic was present. After replacement still had no power to Display Commander touch pad and other devices on that circuit. Then other circuits didn’t work that were previously working and a fuse blew on another circuit. Tech then decided I would have to take to a RV shop and I paid him$200. The RV shop found 3 mislanded wires on the BCM and corrected them before they could diagnose the problem. Insurance would not pay for that work because it was determined not the original problem so that cost me $250 +. I contacted K**** Jr. on 02/21 and the next day we agreed I would be reimbursed for their work. I contacted K**** Jr. again on 02/27 with the findings of the service work from the RV shop and extra cost to me that was caused by his company. I am now being ignored. I paid for not fixing a problem and fixing other problems caused by poor workmanship.

  Business response

  03/17/2023

  K**** jr. called customer to inquire about issue and a refund check was sent to the customer in the amount of $250 dollars. Customer stated that he would contact BBB and have complaint withdrawn or updated.

  Customer response

  03/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards,
  
  ***** *****

  Customer response

  03/20/2023

  Check for $250 covered ******** RV Service. I was expecting a refund of at least $100 of the $200 I paid On The Spot RV Repair. No repair was made by this company and other issues were caused by faulty VOM which caused extra time and from poor workmanship

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