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ComplaintsforMarvel Hair and Makeup by Alicia Cates
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This complaint is regarding harassment from a hair and makeup service provider. Alicia C**** the owner of Marvel hair and Makeup, did my hair and makeup for my wedding on December 11, 2022. I paid for services to be rendered for myself (the bride), my mother (****), the groom (****), and the father of the groom (****). I paid for all services in full prior to the wedding. The provider was not able to do the father of the groom's hair as the services were rendered behind schedule (3 hours late than agreed on). I reached out to the provider to ask for a refund and this is when all the harassment started. Alicia C**** never refunded back my money for the unrendered services. She also keeps sending me emails and threatening me to use my personal photos and videos while getting ready on my wedding day. I explained that I did not consent to sharing my photos nor videos on social media or any other medias as I did not sign her contract. She keeps posting photos and videos of me and sending me inappropriate emails.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.