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            Business ProfileCharleston Surgery Center

            Outpatient Surgery Center

            Contact Information

            423 Barony St

            Moncks Corner, SC 29461

            Visit Website
            (843) 899-9303

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

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            Business Details

            Location of This Business
            423 Barony St, Moncks Corner, SC 29461
            BBB File Opened:
            11/28/2022
            Number of Employees:
            1
            Business Management
            • Miss Jennifer Duncan, Office Manager
            Contact Information

            Principal

            • Miss Jennifer Duncan, Office Manager

            Customer Contact

            • Miss Jennifer Duncan, Office Manager
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/28/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            The practice provided medical anesthesia services for a routine colonoscopy in the month of April 2022. Payment for this service was remitted by me to the Palmetto Anesthesia Charleston LLC on June 16, 2022. My insurance provider, United Healthcare, paid for the procedure resulting in an overpayment. As a result, I have been working with this business to obtain a refund due to me in the amount of $350.00. I have been told by the billing office for the company that I need to wait 90 days for a refund to be made. After waiting out 90 days I was then told the payment office was closed due to mold and needed to wait 3-4 weeks. I tried again after a month and was told the same thing about the mold, and I asked to have the issue escalated to management and asked for a call. No call was ever received, and no payment was issued. I called billing again today and received confirmation that the issue was escalated but no payment was issued, and that they would refer the matter back to a manager yet again. This has taken 5 months so far and no refund has been issued. I believe that such a simple issue should be able to be handled by this business in a more immediate timeframe.
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            BBB Serving Central South Carolina & Charleston

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