ComplaintsforTigers Eye Self Storage
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/31/24 I paid my storage bill that was due for June in the amount of $67.45. Today, I went to the storage unit only to find that my keys did not fit the lock on unit B21. I called and spoke with the representative for my unit and was told that I put my items in the wrong storage unit and that I would need to wait on someone from maintenance to come and she would call me back. After waiting for almost an hour I called the unit back and was told to wait on a call back. Finally, I spoke with someone at the corporate office only to find that no one from maintenance could come today so I had to make other arrangements to store my items. Now, I am seeing that I have a past due amount for June for $136.72. They are charging me extra money for an error that occurred because I was told over the phone that I had unit B21 and when I was able to put the lock they provided on the door I assumed everything was fine regardless of what the welcome letter stated. I assumed they had made this error the same as they did by having my name spelled incorrectly on the letter. No one could answer my question as to why I wasn't notified when the maintenance team replaced my lock, because I could have easily come and moved my belongings to the correct unit. I should not be charged for their failure to have proper quality checks and balances in place and to communicate to me that there was an issue.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.