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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Made contact December 28,2023 about a warranty issue. I have received several responses stating that they will take care of the situation. Now it’s mid March 2024 with nothing done yet. I will seek legal action by June 1,2024Business response
04/27/2024
We have scheduled the service work to be performed.Business response
04/30/2024
Our Crew Chief was at the home and spoke with Mr. Hunter on Monday, 4/29. Materials were prepared today, and the service work will begin tomorrow, Wednesday 5/1.Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that the repairs were handled after four months of being requested. Apparently the first application was never meant to last, which it didn’t. I just wish that Palmetto Ceramic Coating knew how to handle these kind of issues before they get out of hand. Hopefully they will never hear from me again.
Sincerely,
**** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.