ComplaintsforMy Vet Perks
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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a My Vet Perks account and noticed there were two charges to my bank account for $15 each ($30 total), one in May and one in June. I only have one account with MY Vet Perks, I should have only been charged one time. I tried submitting multiple messages through the online form on the website, no response. I emailed multiple times to the email address from the website, no response. I have left multiple voicemails to the number listed online and again, no response. I have even messaged My Vet Perks on Facebook. Today I called my vet clinic and she let me know she is having the same problem, no reponse to any of her attempts to contact My Vet Perks. This is apparently the same with other clients from the clinic as well. I have been trying to resolve this issue since June.Business response
09/09/2024
It appears that her veterinarian set her account up as a recurring charge and they also took a one time payment. ******** claims that the vet hospital has reached out several times but we have had no communication from them in several years. I received an email directly from ******** which I replied to and let her know that I sent her a refund for one payment and cancelled all future reoccurring payments to avoid this issue going forward.
Hello ********,
It looks like your vet hospital set up an automatic renewal payment for your account and also manually charged your card as well. I sent a refund for the one payment and cancelled any future recurring payments.
I apologize for the delayed reply. Our company is no longer a full time business and we don’t get many messages these daysCustomer response
09/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
05/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My Vet Perks is a loyalty rewards program that tracks rewards credits for our clients. MVP charges our clients directly a $15 membership fee annually. We signed on with them in 2017. For the past 2 years I have not gotten any response to calls, texts or emails regarding charges that continue to be processed to My Vet Perks despite the client being inactive in the MVP system. We have no way to turn this off - the card information is managed by MVP and neither we nor the client can go in and make changes. While I do not want to press charges for charging clients without providing services or without their approval, I may be forced to do so if we do not get this turned off. I do not think that the client should have to file a dispute with their CC company - that is time consuming.Business response
05/22/2024
I went through my email and I don’t have anything from ***** since Dec. 2023. I’m attaching below.
In my last email to her I advised that if there was issues with clients billing to let me know who was affected so we could fix. I have no response to this request.
Also she was responded to within 1 day.
Let me know if you need any additional information.
Stacey
Email communication in the last 9 months.
Customer response
05/22/2024
I appreciate the response. I went through my emails and I did not find the email she sent back so not sure what happened there. I have also left several phone calls which had gone unanswered. I will accept the response indicating this matter is resolved and would like confirmation that none of our clients will be charged any further.Customer response
05/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had not received the response from my email in December and I could not find that in my emails so not sure what happened there. I had not received a response to my phone calls either. Thank you for assisting with this matter which is now closed.
Sincerely,
***** ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.