Business ProfileforBeach House Boat Rentals

We made a reservation with Beach House Boat rentals for a 2 day rental (pontoon) for a total of $567.00. We made the reservation at https://www.beachhouseboatrentals.com/ and selected Wacca Wache Marina. We showed up to the boat rental location and Jay (manger) explained that the company did not rent pontoon boats from the Wacca Wache Marina, but only from the Dead Dog Saloon location. I am handicap with trouble hearing and a physical handicap, and he was clearly upset because I was asking him to repeat the information. Another family was waiting and he was clearly in a rush. My daughter asked Jay to be more polite to me when he was speaking and he immediately apologized and asked if he could help the other family first. We obliged. He returned and asked us to "hang tight" while he checked his rentals. We advised we were willing to go to the other location. We have rented from this location for over 7 years. After a few minutes, he explained he had a boat that held 9 people (rather than 11), but if the people were smaller and we had life jackets, he had a boat we could use. He explained that it was a nicer boat that would usually rent for more money. He also explained that South Carolina law for passengers was different for vessels over 20 feet, so it would be fine. Though nothing was clearly stated, he implied he was doing us a favor so we did not have to travel to the other marina. He flashed me something on an ipad and said he was processing the rental. At that time, I was charged $567.00. The next day, we returned the boat and was informed that I would be charged $201 for fuel cost. on July 8, a charge for $288 appeared on my account. Jay informed me it was an upcharge for the rental He also said he processed it all at the same time. The company agreed to refund half of the upcharge if I would remove a negative review. I advised I would seek an alternative resolution via BBB for the full amount. Jay advised this was all on camera.