Business ProfileforJonas Marc Style Studio

I had a very negative experience with Jonas Marc salon. I gave stylist inspo pic and my hair looked nothing like the picture . At the end of my appointment the stylist and myself are the only ones in the salon, it was very late, and I just wanted to go home so I did not voice my complaint/ dissatisfaction at that time. When I was paying... The stylist then questioned the amount of the tip that I left her which was very rude and unprofessional. I did not feel comfortable returning to that salon or having anyone there attempt to fix my hair so I contacted another salon to have them assess my hair, make sure that I wasn't being ridiculous about the multitude of colors and what was done to my hair because I am not a hairstylist and I do not know what should Or shouldn't be done. The new salon could not believe what this previous stylist had done to my hair as well which confirmed to me my dissatisfaction was correct. It took five hours to attempt to successfully correct my hair and once that was completed I reached out to the owner of the previous Salon Jonas Marc to alert her what had happened, ask her to rectify the situation by refunding me a portion of my money since I did take some accountability that I did not tell stylist that night I hated my hair , and I got nowhere .I even sent the owner the before and after pics as well as the inspo pic to show her that even if I didn't voice my unhappiness - my hair was not ok . I was so embarrassed until my hair was fixed and I would never recommend someone going to the Jonas Marc salon .

******* never called or notified our studio or her stylist which she often communicated thru Facebook with of her unhappiness with her hair until she went to another salon almost 5 weeks later and was asking for a refund. ******* has seen other stylist in our salon and had been happy but could not get in due to his busy schedule. We have polices in place that if a guest is not happy with their service, we immediately go into action to try to correct any issues within a few days of the original service. Had we known and we were notified, our team would have gone above and beyond to correct or tweak the color. We have been in business for over 15 years and we stand behind our work and do whatever it takes! However, not being notified and going almost 5 weeks without a word to the studio or Ashleanne the stylist, there was not much we could do after another salon worked on her hair. She was asking for a refund of the tip that she gave the stylist and a refund for her original service with us. We found her request unacceptable and we advised her we would not be able to refund her, She was not happy with our policy and resorted to posting negative reviews all over social media and here! We feel her actions are unfair as she never communicated or gave us any opportunity to make the situation right till after she went elsewhere.

The following is the sworn account from our Stylist.

I, Ashleanne B, had ******* ********* on November 2nd, 2021 for a scheduled root touch up. I had only had ******* 1 other time for a root touch up about a month and a half before hand due to her scheduled stylist being out sick. When ******* sat down, she showed me a picture of her goal hair. I did tell her I would not be able to achieve what she wanted in 1 sitting and she would have to be more Carmel color than the picture but her next session we would be able to achieve it. She said she understood and would make an appointment when we were finished to set up for the next session. I proceeded to put her root color on, then lightener on her front pieces, and I let her process. During her processing, I opened the foil of the front pieces to check the progress and saw that it was lifting unevenly due to the fact she has very dark hair. Also during processing we talked about many different topics such as politics, birthing, restaurant experiences (where she mentioned she is not a bad tipper, this information is for the end of the service) and family issues on her side. We also became Facebook friends. After about 30 minutes of processing I rinsed her out. I toned her and brought her back to the chair after washing and rinsing. As soon as she sat down, I did remind her yes it
Carmel color and not what the picture is but it's a process and she understood. Going to check out, her total was $127. She asked to use 2 separate cards, which was totally acceptable. 1 card we put $100 and the other was $27, where she tipped $8. Our Clover system shows percentages of the amount typed in from our side to the customer to choose. I did say to ******** "I am totally OK with this if you are, I hate bringing this up but your total service was $127, as a tip you gave me $8. Like I said it is OK if you're ok with it!" She said, "Oh gosh no! Why would I talk about being a good tipper and then give you just $8?" We then tried to figure out what 20% of $127 and I mentioned it's not a big deal and she said she would just bring me a $20 bill the following day. I told her not to go out of her way for me and when she came back for her next appointment it would be all good. We rebooked with me the Wednesday before Thanksgiving for a blowout, where I also mentioned I would tone her again to freshen up her color and she booked for December 18th for a root touch up and we would lighten her again to achieve what she wanted. Before she walked out the door I told her if she couldn't handle the Carmel to give me a call in the next couple of days and we would fix it and go back to her regular color.
The following day, I mentioned to my receptionist that my client would potentially be bringing me cash in case I didn't see ******* and wasn't available to greet her. I was not around when her husband brought the cash in. I then received a message from ******* on Facebook messenger saying her husband would be bringing the cash to the salon (per the screen shot sent). I told her I got it and thank you. She apologized again and said she would know the situation next time and I reply no worries. I never received any other communication from ********

The salon and the actual stylist in their response to my complaint are yet again telling untruths.
1. I NEVER asked for a full refund via phone or in text / Facebook messenger. Quite the contrary - I repeatedly stated that I do take some ownership in not immediately voicing my unhappiness and so I believed SOME sort of refund ( not all ) was warranted . I went on to suggest that the tip that I gave or some financial compensation like $40 for example goes a long way ( I have this in writing )
2. When I finally did go to a different hair salon to get a second opinion so that it would be unbiased and they corrected my hair... I did reach back out to the salon and I explain to them that I did not have to ever go back to them, have any of their other stylists attempt to correct my hair, and that I did not feel comfortable or trust their salon and other stylists and that is my right .
3. Whether I told the stylist that I was a great tipper or not, whether I gave her no tip or a two dollar tip or a $20 tip... It is completely unprofessional and rude to ask or comment on any customers tip. So for this stylist and the salon to justify her questioning my tip shows how poorly they run their business and what kind of behavior they accept from their employees.
4. I am completely within my right to tell people about my negative experience via social media and when people ask where they should get their hair done... I am allowed to express my complete dissatisfaction with the salon and recommend the salon that actually worked with me and corrected my hair and treated me accordingly.
Let me be very clear... I have before and after pictures to show what this salon and this stylist did to my head and every other independent stylist I have shown it to and other people cannot believe not only what the stylist did to my head but that she let me walk out of the salon that way. I am not a hairdresser, I don't know the process and what is or is not supposed to happen but even the stylists words herself per her statement says " it was lifting unevenly " and her actual words when she opened the foil was " oh no " - so she KNEW there was an issue . I have since been told that she gave me " hot roots" .
The fact that the salon and the stylist take no ownership in what they did to my head and to this day have no regard that I was so dissatisfied speaks volumes and I stand by my complaint and letting people know the horrible service they give and how they treat their customers .

again..., we apologized for her unhappiness and if we were notified in a timely manner of her unhappiness we would have been able to correct the situation. We do have the text messages between her and her stylist about the tip and her saying that it was totally an error on her part and was so sorry. If she was that unhappy with her hair, why did she bring the remining tip to her? And if she was offended, she should have brought it to management's immediate attention. She asked for her tip to be returned. She should have taken that up with her stylist thru her previous text messages to get her tip back. At that point the tip is in the stylists hands... not the studio. We would have and could have discussed compensation if it were within a reasonable time... not 5 weeks later with no prior notice of her unhappiness and her stylist telling her it was going to be a process. Her stylist advised her that since her hair was so dark, that it would be a process. We often have our guest sit thru more than one service appointment to get the desired outcome. We were never given the chance or notified and therefore we did not offer any refund or refund her tip!!! She can reach out to her stylist if she would like to. We would have taken ownership if we were made aware at the time of the service. Not 5 weeks later after another salon performed a service on her. Again, we apologize for her unhappiness. We are not in business to have unhappy guests. We are happy she found another salon to please her, and again, if she wants her tip back, she can message her stylist directly.
We will have no further comments or communication regarding this matter.

I think it is very telling that this owner keeps focusing on the tip instead of the real issue of how my hair was so poorly done . It is usually a deflection mechanism when someone is guilty / at fault .
I am a firm believer in being a good person and so I was always taught you treat people with decency which is why I left the tip and gave her the full amount ( this salon and it's owners and employees should take a lesson in etiquette). That doesn't mean I wasn't unsatisfied and I've repeatedly stated why I didn't say anything at the time . If this complaint allowed me to upload pictures s I would show proof of what she did to my hair .
Unfortunately - the owner or whomever is writing this is speaking out of turn as it was ONLY me and the stylist in salon so they have no idea what was said and what wasn't and the STYLIST NEVER said any of the things they are claiming so that is completely false. She said she could do my hair the way I wanted and instead gave me " hot roots " and a plethora of other issues with my hair .
It is fine that this establishment is showing their true colors in continuing to blame me instead of the true issue of what their stylist did - it shows everyone reading this their true colors and how unprofessional and rude they are and continue to be . I hope they get this stylist further education so she doesn't do this to someone else , teach her and their entire staff proper etiquette and how unprofessional it is to question a clients tip , and they learn from this in some capacity . I found An amazing salon ( ******** ***** ) that is a true gem that explained everything this previous stylist did wrong , what it will entail to fix and repeatedly going over it while fixing my hair .
It was never about the money but more this salon doing something to rectify their part in this ( as I've previously taken ownership for my part by not saying anything ) and since I would never trust them to touch my hair again which is my right as I don't think they are competent- the only thing left was SOME financial compensation. They are unwilling to do that or take ANY accountability so I advise anyone to beware of them