ComplaintsforCampers Inn RV

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had diagnostic done by them on our generator. They told us control board needed to be replaced. We ordered control board from another company an installed it. Generator still would not work. We called the manufacturer of the control board and did a zoom call. They did diagnostic on our generator and it is the slip rings. We spent $515 on a control board based on campers inn diagnostics and they were completely wrong. We paid Canpers inn $60 to show up and $219 to do the diagnostics. We are out $719 based on the completely wrong diagnosis. We spoke to the service department manager, ***** and were only asking for the $219 back for the incompetence of their service technician: ***** said to email him our receipt for the control board and he would refund the $219. He has not done so and now is not taking our calls or returning them when messages left:

  Business response

  08/05/2024

  I have spoken with ***** who is a service advisor   He is having this refund request submitted back to the customer.  

  Customer response

  08/06/2024

   
  Complaint: 22072105
  
  I am rejecting this response becausethey did refund the $219 I paid for their diagnosis but it does not make up for their incompetence. Im still out over $500 for a part that I have no use for. 

  
  Sincerely,
  
  *******************************

  Business response

  08/12/2024

  We refunded the ******. We were not able to  install the part. Due to time constraints The part was not purchased from our location so I am unable to ro reund the part cost. Since we did not install part and see that this was an incorrect diagnosis we feel the goodwill gesture of refunding 219 was an acceptable solution as was discussed when we refunded the money

  Customer response

  08/12/2024

   
  Complaint: 22072105
  
  I am rejecting this response because they did refund the $219 I paid for the incorrect diagnosis but it does not make up for the fact I paid them $60 just to come out, $219 for the wrong diagnosis, and over $500 for a part that is sitting in a box because it wasnt needed. It doesnt matter it from you or someone else, the part wasnt needed. I paid over $779 for incorrect information and then had to pay for the correct diagnosis and repair. I think people should be aware this could happen to them as well. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid cash for a used class A Motor Home Nearly $110 thousand by the time I added an additional 2 year warranty Less than a week later had to bring in to have checked. No power to the interior and generator was working properly. I checked engine oil it was filthy as was the generator oil. It had never been changed. They had this for 5 days supposedly doing multiple repairs. Received call ready to pick up and still the same issues although they did one repair to the support for fridge. Battery still draining after they said they replaced. We stopped by to check on status of repairs. One day was told tech not there. Another time the tech was on a rush prep for new camper purchase. Other times no one would respond to calls Tech admitted he had no experience as to what certain things were or how they worked on this **. That was already pretty obvious I feel strongly they think Im a woman without a brain. Theyre wrong. My husband went with me to pick up and we told them it wasnt fixed. Their service manager came out and got in both our faces and threatened to call police because my husband was aggressive. No threats were made. He did raise his voice because after putting that much cash out of our retirement savings and being treated this way I understand our trip to my grandsons graduation in the ** was ruined. Were losing money on reservations. Now have to pay for hotels and plane tickets along with house sitter

  Business response

  06/07/2024

  I had the pleasure of speaking to the ********** today regarding the concerns mentioned above. For the purpose of this case we do believe it necessary to state some facts regarding the situation and the treatment of the situation by both the seller and the customer.

  Mr. and *********************** a 16-year-old pre-owned diesel motorhome from Campers *** ** on 05/13/24, There were certainly challenges before and on delivery day to make the ** up to the Campers *** standard, as well as the customers' requests, which made the interaction and experience less than ideal.  There were items to address and a battery/power issue to repair and the failure to appease the customer that appears to have caused an escalated reaction. While we certainly apologize for our mistakes, no member of our team should have been treated the way they were by Mr. ******** as identified by the Service Manager, General Sales Manager, and Service Writer.  It does not appear there was any way to please the customer the moment they found some disruptions to this 16 year old pre-owned diesel motorhome.

  On 05/24/24 Mr. ******** and his wife brought his unit back with some concerns (see RO 310010299A) There were struggles in communication that day between both parties where there was no need for unpleasantries to be shared or used. The customer was assured that we would that a look at it as soon as possible.
  
  On 5/25/24 Mr. ******** and his wife returned.  Unfortunately, he started cursing and yelling at the service advisor because someone wasn't working on his unit, which led to our service manager to intervene in the unpleasant conversation. It was explained to the customers that we were slow charging the unit so we could check the inverter and generator, Our team was not allowed to finish a sentence before yelling and cursing occurred again.
  
  5/25/24 We tested the 6Volt internal battery's and found two of them failed state of health and the other two were testing low, we replaced all 4 battery's and tested the system as we should have discovered this prior to purchase. Once installed everything tested good, but we did note the refrigerator did not work off 12v and found that it was not wired for the 12v input, We then wired the refrigerator for 12v and the function tested good. We updated the customer and informed him that on 05/27/24 we would start repairs to the refrigerator platform and address the issues with his steps.
  
  5/27/24 We bought the materials to repair the refrigerator platform and proceeded to rebuild the platform and ordered the parts to do the repairs on the step magnet.
  
  05/28/24 We finished repairs to the platform. 
  
  05/29/24 Mr. ******** and his wife returned and requested that we change the oil and filter in the generator and change the oil and filter in the motorhome, Ideally this should have occurred prior to purchase to prevent the disruption. They were informed that they could leave the coach with us to take it to a local provider and have that service performed, and we would have to order the kit for the generator service.  There were no issues with the customer on this visit. The Tech finished repairs to the step magnet. And parts were ordered for the generator.
  
  06/03/24 serviced generator oil and filter.
  
  06/04/24 Took the motorhome to Blacks tire for oil and filter service.
  
  06/05/24, Blacks tire called at approx. 2:30 to let us know the unit was ready for pick up, We then sent our lot ****** to pick up the unit. Approx. 3:00pm. Mr. ******** and his wife showed up at the dealership (they had not been called to pick up at that time).  We informed them that their unit should be back in just a few mins, and that it was on its way back from being serviced, when the customer began to raise his voice and started cursing again to the advisor at that time. At approximately 3:20pm we received the unit back. When the advisor and Mr. ******** went in the unit the ****************** noticed the refrigerator wasn't working and the generator wasn't working and started screaming and cursing and threatening the advisor. The advisor went and got the tech to come and look at it, and we unfortunately discovered the batteries were low due to the Battery disconnect having been left on while unplugged at the service oil change shop. The customer states we did not disclose this to them as reasoning. When the tech got to the unit Mr. ******** was screaming and cursing the tech and acting in an aggressive manner, The tech also noted that the exterior lights were on and had been left on overnight at the Blacks tire while being serviced resulting in low battery voltage, The tech tried to explain this to ********************, but he would not listen to him and more cursing continued, The tech went to get a jump box to reset the invertor due to the low voltage so everything would work and battery's would recharge, During this time the advisor came and got me and informed me of everything going on, When I got to the unit the tech was hooking up the jump box to rest the invertor so that everything would kick on to normal.  This experience on a pick up opportunity resulted in an unfortunate reaction of anger and displeasure that we wish could have had the opportunity to resolve and make right. The customer left that day with the motorhome having left an unfortunate impact on a few teammates they encountered.
  
  

  It has been a rather unfortunate situation where it has now been identified by another service center that the ** should have a new inverter so the 12V operation could be working properly. I do wish we could have and would have diagnosed this so as to prevent the problem and have the customer satisfied and not disappointed in us resulting in this unfavorable experience that led to such unfair treatment and choice of words being used by the customer towards our team.  I have offered to help as needed, with a clear stipulation that if any more foul language or unfair treatment occurs to our teammates we will have to step aside and not provide any assistance as they were simply trying to help.

  Customer response

  06/10/2024

   
  Complaint: 21808812
  
  I am rejecting this response because: 

  there was ABSOLUTELY NO THREATS MADE!!

  There was indeed raised voices and cursing

  The staff that was stated was present and heard the situation is not true.  When picking up the vehicle there was only ******* and *** there.  Once it was again discovered there was still a problem voices were raised and *** came out.  
  if in fact they had acknowledged our suggestion to check the inverter this would have been totally avoided

  The situation still stands that this was unavoidable if in fact they were truthful and did not avoid my calls   
  I spoke with *** who simply tried to appease me and remained focused on the escalation rather than the situation

  it was decided that the inverter should be covered by warranty   If not I will personally call ***  also agreed that I would call him directly if further issues  

  I informed him that we would not be using Campers Inn RV for any future needs

  we shall see if he holds true to his word 

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  refuse to update documents requested by the bank. they either sold me the wrong trailer or typoed the purchase documents. i'm on the hook for penalties from the bank since campers inn refuses to speak with them.

  Business response

  12/07/2021

  Business Response /* (1000, 8, 2021/10/20) */ The bank has been notified that the collateral vin did change, but the year make and model remained the same. The change was made due to discovering the original unit purchased had some damages that prevented a successful delivery. The customer obtained an outside lien and thus the lender was never informed of the collateral change prior to delivery. We have sent the bank the reasons for the change and the proof of the purchase. This should hopefully resolve the customers concerns with his outside lender. If not, please let us know what else we can do.

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