![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMaid for the Beach
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Maid for the Beach to clean our beach house at **** **** ****** ****** Beach *** On 6/11 Jennifer was supposed to come and clean my house. She texted me that afternoon and said the cleaning was completed. I asked my property manager to go over and look at it to make sure the renters could come into the house, and she called me back in a frantic phone call to tell me the house was still very dirty, food in the fridge, mirrors covered in toothpaste, body hair in all the showers and tubs and the floors and sinks clearly had not been cleaned. I sent a text message to the owner Jennifer asking her to come back to clean the house property because the people she sent did not do a good job, it was time for our renters to check in and she did not respond. I called and texted multiple times hoping she would answer so could tell her that her team did not clean the house and that it was past the time of allowing the new renters to check in. After 4pm the renters code allowed them to check in and they were there with their family and small children. They walked into the house and walked directly back out of the house and called me to tell me that they would not be staying in this dirty house, and I would have to find a new place for 12 people to stay, they we appalled that the house would be this dirty and disgusting. I had to frantically call around to find a company to come in to clean the house and had to beg my renters to come back to stay in the house. Jennifer and her company are now threatening to send me to collections because I will not pay them. I will not pay them for a service that was not performed.... I had to pay another company to clean it and I had to repair the damage and trust that was lost from the family that trusted me to rent them a clean home on their vacation to the beach. This rental home is my business, and she has cost me more than just a cleaning fee from another company but my reputation online from future renters.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.