Business ProfileforOcean Bay Dental Care

The issue is my first crown. I found out later my insurance wouldn't cover it because they said I didn't need it. When I came back to start to process of my second crown, I told Dr. S***** that if I was going to have to pay full price on this crown, that I could not proceed with having other work done. He told me that I wouldn't have to pay any more than I already had, EVEN IF insurance did not pay. It's been 4 months and I received an email that I had a bill that was 90 days past due for $231. I called and spoke with a woman who said they were still waiting on my insurance and not to worry about it. I went into my claims and saw that my insurance paid them a month ago. Even if they didn't pay, I was already told by Dr. S***** that I would be okay. When I went into my visit this morning I brought this up. Dr. S***** said "I meant that we would cover anything the insurance wouldn't pay on THEIR portion." I said yes, I get that, I have already paid my portion. He apologized for any misunderstanding. At this point, I'm upset, so he said he will talk to someone. He comes back and tells me and the hygienist "Write it off, I told her it would be fine." The hygienist says "See I told you, you had nothing to worry about, Dr. S***** really cares and will take care of you." The lady at the front desk was explaining what happened and then said I only owed for today and was good to go. Hour later, that same lady is calling me saying I have to pay the $231 because it would be "insurance fraud" to write it off. I'm sorry what? They all just told me to my face that everything was good. She said it wasn't their problem and that it was mine. I said "How is this my problem when you all said that I had nothing else to pay?" She condescendingly said "Well you'll just have to call your insurance!" This "business" needs to take accountability for their words and actions. It's disgusting. Let's not pretend they don't have other ways to fix THEIR mistake.