Business ProfileforOne Hour Heating & Air Conditioning

April 3, 2020- New inside and outside unit bought from One Hour Heating and Air. May 2020- Issues with the new system, services provided promptly by the company to fix the issue. Replacement of entire unit upstairs. Signed up for their maintenance program. Stopped the maintenance program when it became a constant fix each time they came. July 3, 2022- ** went out. Service call put in after the holiday weekend on July 5. No appointments available. July 6- ***** came at 11:23 am and determined that a new handler was needed. July 7- part confirmed ordered and appointment scheduled for next day July 8- nobody showed. When I called the office I was told that all of the managers were gone its Friday was said. July 11- voicemail from ***** at 11:19, returned the call at 11:38. ***** informed me that they were on back order from ******* with no time frame on when they will be available since that model was not made any longer. ***** stated that they had 5-6 needing it. July 21- **** came out to do a temporary fix. July 21 evening- 7pm text to ***** that the thermostat was not working. He responded someone will be over first thing. July 26- Text from ***** stating they had several with the same problem. September 14- ***** informed via text that the ** was out again. September 15- ***** responded someone would be out. ** running again that afternoon. February ? - part in, the bypass was removed and new part was put in. July 28- woke up to no ** again, same issue as last year. Have left messages for ***** and ******************* with no call back. Multiple times by technicians and *****, I have been told that this model was having multiple issues for many customers. Friday afternoon in July during a heat wave with a broken ** again.