Business ProfileforCompass Cove Oceanfront Resort

At first, I really had high expectations for this resort. We booked the Mariner oceanview room for 6 adults and 4 children for 07/08 to 07/10. While we made the best of the situation, there were several drawbacks to this resort. First, I emailed them prior to check in because they had a lower rate on their website after I booked. I never heard anything. One elevator floor screen is broke. Half of my group got stuck on the elevator. Then on July 8th, my 9 year old daughter tripped over the metal piece holding the carpet down at the elevators, causing her to land on her chin and resulted in a large bruise. The metal piece was lifted up/broken. It could have been much worse. For dinner July 9th, I asked concierge for help. I told her we had a budget and she gave us **** coupons to *********. We left the restaurant after paying a $300 bill which was the result of 12 meals all under $25. 4 of those were kids meals and 1 ****** salad! The first night we were there, I went to open the door to the balcony and the handle just came off. I called and they sent repair up. But the room, while from first sight looked beautiful, was filled with cockroaches. Not Palmetto bugs, but German roaches. Also, our first night there was a group of teenage boys that were high. Yelling profanities at my children and I. I called the front desk to report this. It wasn't handled. I know it wasn't because the next day, one of those boys met us getting off the elevator, got into my 11 year old sons face and called him a fu**ing ni**er. The last thing, my sons girlfriend left a blanket behind she has had since she was 3. She is devastated and the resort told them to file a form online. I would love to give this resort another shot when we go to ****** next year, but we had a more pleasant time at another last year which was comparable to the pricing of Compass Cove. My kids had a great time. In the end that's all that should matter. But I left feeling hurt and scammed.