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Find a Location

Sandy Beach Resort has 1 locations, listed below.

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    Business ProfileforSandy Beach Resort

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    201 S Ocean Blvd, Myrtle Beach, SC 29577-4083
    BBB File Opened:
    6/13/2002
    Contact Information

    Principal

    • Ms. Mary Rabbett, Adminstrative Assistant

    Customer Contact

    • Ms. Mary Rabbett, Adminstrative Assistant
    • Tommy Smith
    • Jacob Smith, Manager
    • Tony Volpe, General Manager
    Additional Contact Information

    Fax Numbers

    • (843) 282-3307
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/12/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    We rented a condo at this resort for March 20 to March 25.We rented it through VRBO and the management is actually Vacasa Property Management and Marketing. All the photos looked good through a lens...but upon arrival the place smelled so bad of mold that we couldn't even stand it. The bedrooms were nothing but dirty mattresses with no linen like they pictured and said. Worst of all it was filthy carpet and black mold everywhere, especially in the bathroom. This is very concerning knowing this could be a dangerous health concern once inhaled.. VRBO would not respond to me at all. We left and tried to contact them several times. We finally got a call from Vacasa that said the room was clean. We were not going to keep my kids in that environment. We drove 16 hours to get there. I obviously would like some restitution. I recently read all the reviews and everyone complained about the black mold. The total was $1.102.24. Property ID XXXXXXX
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lowell W

    1 star

    08/08/2022

    Stayed at this location *** *** **** thru *** **** We stayed in the jacuzzi room in room *** of the main building located in front of the check-in area. Unfortunately we didn't listen to the reviews and tried it out anyway.
    First walking into the room and taking off our sandals you can feel the sand on the floor. The white cabinets, baseboards, and walls were dirty. I began checking the beds like I always do when staying in a hotel. The pull out sofa didn't have and linens and the mattress was old and worn out. The couch had stains.
    On to the Murphy bed. After checking the linens there was a large urine stain on the sheet. After this I immediately called "house keeping" but nobody answered. I then proceeded to the front desk to request new linens. I was provided 1 sheet and a bedding skirt. I was then advised they didn' have any other linens until the following day. We were told they would have house keeping bring more linens
    There is no house keeping drinking your stay. You are again told to call when you need something. But nobody ever answers. But they do provide 1 broom and dust pan in the closet. Probably to pick up the sand from the previous guess. I recommend you bring your own cleaning supplies if you choose this "resort".
    The next day after going to the beach we came back to our room where we seen new linens on our couch. After checking these linens they to had another stain on it. I then again went to the front office where I was provided different linens. We were also given a 'Big coupon book" for our troubles. Smh. These books are free at every gas station in the area. They also provide one of these when you check in for free.

    Going into the main room, the crown molding was falling off the wall as if the building was shift. I also noticed a lot of the doors are jammed and not aligned all over the "resort". The shower in this room had horrible water pressure. The water temperature was Luke warm and you couldn't adjust the temp.

    Local BBB

    BBB of Eastern Carolinas

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