Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

East Coast Honda-Volkswagen has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • East Coast Honda-Volkswagen

      8756 Highway 17 Byp S Unit A Myrtle Beach, SC 29588-7770

    • East Coast Honda-Volkswagen

      PO Box 30669 Myrtle Beach, SC 29588-0012

    Business ProfileforEast Coast Honda-Volkswagen

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers Honda and Volkwagen automotive sales, pre-owned sales, service, and parts departments.

    Business Details

    This is a multi-location business.

    Find a Location

    East Coast Honda-Volkswagen has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • East Coast Honda-Volkswagen

        8756 Highway 17 Byp S Unit A Myrtle Beach, SC 29588-7770

      • East Coast Honda-Volkswagen

        PO Box 30669 Myrtle Beach, SC 29588-0012

      Location of This Business
      8756 Highway 17 Byp S Unit A, Myrtle Beach, SC 29588-7770
      BBB File Opened:
      12/9/1999
      Years in Business:
      25
      Business Started:
      10/1/1998
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • APEX Automotive LLC
      Business Management
      • Mr. Kirt Cahill, General Manager
      Contact Information

      Principal

      • Mr. Kirt Cahill, General Manager

      Customer Contact

      • Mr. Kirt Cahill, General Manager
      Additional Contact Information

      Fax Numbers

      • (843) 215-7030
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      In December 2023 I scheduled an appointment to look at my car because of electronic issues and shaking when turning on the vehicle. I confirmed that because I purchased an extended warranty when I financed that, if any issues are found I would only be responsible for $100. I drove 30 miles to drop my car off and was asked for $260 for the diagnostic. I didnt have that and was upset they changed it after I confirmed prior to setting the appointment. My car still intermittently has these issues and I refuse to pay almost $300 when I was told when I financed that this would not be the case and that most deductibles are $100, if any. Today I received a recall letter about a very unsafe recall with defective fuel pumps. We were instructed to wait until fall 2024 for a part that, if it fails, would cause anything from losing drive power and stalling and causing a crash, potentially. I called the automobile division (not the dealership because they have the worst and most dishonest process), and because this was where the letter was sent from. I was told to wait until you get another letter. They expect us to replace these parts with no guarantee of reimbursement because they refuse to do anything but our cars are not safe to drive. I am posting this but also filing a complaint by certified letter to the National Highway *************************. I am making payments on a vehicle that could potentially cause life-threatening injury to myself or other drivers. I want my car repaired and for them to be fair. If they dont have the parts, they should be willing to arrange with another mechanic or to honor when I bring an invoice from another mechanic. I do not want a reimbursement. I already give them a healthy sum of money each month. All they want is more money for what I am already paying for. This is unconscionable. Why would I pay for a vehicle that is unsafe? They didnt even offer us loaner cars.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tony M

      1 star

      06/13/2024

      I traded in my ***** pilot, 2 months ago, i was a service advisor at east coast ***** in ***************************, as of this Wednesday 5th of june 2024, 2 months after I traded it in to my employer, it came back needing piston rings, I didn't know it had that issue, my employer falsly accused me of knowing about it, they had no proof, but refused to take my word for it. The car when I traded it in had an engine light on, the tech told me it was a vtec spool valve, I closed the work order thinking it needed that repair, plus I was due for a timing belt, rear brakes, and compliance bushings, even though I disclosed that to the sales **** they claimed I hid the information that it needed piston rings, the tech backed up my words but it wasn't good enough for them. The person who bought my car demanded they pay for the repair I had no idea the vehicle needed, the car had 130k plus miles on it. Anything could have happened. I had no idea. It was 2 months later, but they fired me over it. I'm stunned . I can't believe they thought so little of me. I told them everything I knew. But it wasn't good enough. I was a good employee. I won advisor of the year last year. I don't know why this is happening to me. They must have had something against me. I'm not sure what though. I'm hurting, angry, feel betrayed, and can't figure out how to move forward. Essentially they fired me cause there having to pay for the new owners repairs, everything I knew when I turned in the vehicle was disclosed prior to trade in to my former employers sales staff. I put 5000 dollars down on the trade in of the new vehicle I purchased, if I had ******* to put down on the repair then I could've afforded to fix my car because piston ring repairs generally range in the ******* dollar range, the service manager *********************, and general manager ********************* accused me of fraud. There is more to this story and I wish to speak with apex automotive ownership to better explain this is more detail.

      Local BBB

      BBB of Eastern Carolinas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.