Complaints

This profile includes complaints for Myrtle Beach Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Myrtle Beach Hyundai

  760 Frontage Rd E Myrtle Beach, SC 29577

• 

  Myrtle Beach Hyundai

  1887 Highway 501 Myrtle Beach, SC 29577-9768

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Hyundai in 2023 concerning the paint coming off my 2019 Hyundai ******. At that time we were told they would look at my car and see what they could do. They acknowledged there was a problem with Hyundai white paint on their vehicles. The service manager told us he would have to put us on a list to get it fixed. On Jan 29, 2024 I wrote to Hyundai consumer affairs to report we have waited for quite a long time and cannot get any answers from the local dealership. Consumer affairs did respond on Jan 30, 2024 responded telling me to take it to my dealer to have them inspect the paint which once again for the 2nd time they did inspect my vehicle .Once again could not give me a date to have it fixed. Consumer affairs responded again on February 7, 2024 stating since the dealerships are independently owned they have the right to choose who they serve. Hyundai customer care does not have the authority or ability to force the dealership to inspect my vehicle telling me to contact another dealership for possible assistance. The other closest dealership is at least an hour or more away from where I live. I feel I the customer should not have to go to another dealership where I did not buy the car from to get problems rectified. My husband continued to call the Myrtle Beach dealership to see if there was any time frame we could get to bring our vehicle in to get fixed. Always telling us there are a lot of other people ahead of us with the same problem. I called the Manager of service on January 21, 2025 and was questioning how much longer for my paint to get fixed. He then told me he had to contact Hyundai corporate to get approval to fix my paint since it is out of warranty. I questioned him that it takes over a year to get approval to fix a problem with the paint that they should not even have been using on their vehicles? He then told me he doesn't have to fix my car but he would probably have to "eat this one and go ahead and fix it". No return phone call.

  Business Response

  Date: 02/04/2025

  This vehicle has an original in-service date (warranty start date) of 8/29/2019, the warranty on paint had expired on 8/29/2022 or at ****** miles on the odometer, which ever came 1st. The customer admits their 1st complaint of the issue was in the year 2023, clearly out of warranty for the issue they are asking to be addressed.  There is no expectation of warranty or entitlement to warranty services after expiration of warranty. The customer does not have to wait for service if they want to elect to pay for this out of warranty complaint out of pocket.  The customer was briefed that the expected length of time to process out of warranty complaints is long due to the capacity of the local sublet paint shop only accepting one case per week, therefore I only process one case per week. If the time needed to carry out their goodwill request is unsatisfactory, I can simply close out this case.  There is no option to move this customer ahead of others that have also been waiting in all fairness.   Even with this complaint, I am still willing to work their case, but the customer will need to be patient.  Fortunately, this case is near the top of the out of warranty request list.  I expect to have the paperwork out seeking assistance from the manufacturer (hopefully) within the next month.   

• Initial Complaint

  Date:12/23/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 ************** from them in 09/2024 for $43K. My experience start to finish was horrible!I had TWO individual sales employees tell me they would sell me the car for MSRP since I was driving 3 hours (150 miles) to buy the car. When I got there the sales manager was rude and smug and advised he was tacking an additional $600 onto the purchase price for no other reason than, You drove all the way here to get it, supply and demand ****** If you want it youll give me $600 more for it. I didnt buy the car the same day and this negative first impression almost caused me to not buy it at all, but I really wanted this car.I wired them the money a few days later and they agreed to drive it to ** to deliver it. I was happy about that so 1 point back to them. The car was delivered and my sales person left quickly after I signed the bill of sale before I inspected the car. I found unacceptable damage to the (brand new) car and contacted her about it. She admitted she did not inspect the car prior to delivery. (See photos).Then her and her manager attempted to pressure me to leave a perfect score survey (even though I wasnt happy and had damage to my car) so they could get their sales commission bonus. My sales person then texts me using TV mature words because I told her Im not leaving a positive survey until my car is fixed. Ask yourself, is this how you want your sales person talking to you after spending that kind of money at their dealership (see screenshots).Customer service at this dealership ends the second you sign your paperwork and pay them!! Please learn from my $43K mistake and steer clear of this dealership! If I could leave negative stars I would. Im now considering trading my car in for something different and Ill just take the loss.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2023 Tucson Hyundai two weeks after purchase I was getting black marks on clothes when opening the back hatch. Went to dealer they checked it out couldnt find the cause. When going in for first oil change the service writer said it happens ***** fathers car also and to clean the gasket. Well we did that with some success but recently when putting the dog into the back seat it happens there to. I contacted Hyundai corporate twice with this issue and they stated after revue with the service manager that I could pay to have 5he defective gaskets replaced as they would not cover this. Never in all of you Ur lives have we had an issue with gaskets marking numerous pieces of clothing. Plus 3 Tucson in our neighborhood close to the same year 2023 have not had any issues with their gaskets. This car has been garaged since purchased.

  Business Response

  Date: 08/22/2024

  I have reviewed this complaint with the customer at the time of his complaint.  The part in question is a supple rubber designed to keep moisture and air out of the cabin, as it is designed to be soft for proper seal, rubber will transfer on clothes.  This is not specific to Hyundai, and all weatherstripping on all cars are made with the same soft rubber material. 

  I have reached out to the customer to re-address.  to this time, I have not heard back from the customer.  

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle on January 6,2024. Upon entering finance office to sign documents, was offered a few options with different payment's. Never asked for a service contract, nor did I want one, but I was under the impression that these were the only options. I made it clear I only wanted to finance *****, not ******, as I came to find out after looking over contract at home. I cancelled service contract back in January or February of 2024, was told it would take around 90 days for credit applied to Hyundai finance. Called ******, service contract company several times and confirmed cancellation of contract. They stated cancellation refund was sent to dealer, even escalated it and spoke with someone in accounting and was told refund would be sent to Hyundai finance. It's June 2024 and Hyundai finance said they haven't received refund yet from dealership to issue credit on account. Want credit applied to Hyundai finance account from refund sent to dealership a while ago.

  Business Response

  Date: 06/17/2024

  This has been resolved.

  Customer Answer

  Date: 06/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MYRTLE BEACH HYUNDAI . On 760 Frontage Rd E, Myrtle Beach, SC ***** The poorest excuse for a ************************* that Ive ever seen. This place has unbelievable. Extremely poor customer service and very very Rude and uncaring service department manager ***************************** and Service Advisor. PLEASE READ MY STORY..I own a 2022 Hyundai ************** and this vehicle is in full warranty. Plus I purchased an extra extended warranty. There is an issue involving the door to the gas fill. The door would open sometimes and not open at other times. Most of the time The door would not open when ready to fill the tank leaving me panicking at the pump and setting on empty. Having a wife and a special needs daughter this was and continues to be serious concern. A very big problem that has to be fixed. This has happened on five different occasions. Once resulting in having to call the dealership for suggestions on how to open it. I attempted what they had told me to do for about 30 minutes before the door finally opened and I was able to fill the tank. I was a nervous wreck! Almost out of fuel. Hours from my home. Sitting at the gas pump trying everything I knew to try to get the gas door to open. The dealership advised me to make an appointment to come in and have this problem fixed since it was an ongoing problem with the Santa **** Gas Doors and it would be fixed under the factory warranty. I called Myrtle Beach Hyundai at 760 Frontage Rd. Myrtle Beach SC. ***** and set an appointment. Then taking it to them a few weeks ago to have this issue fixed. When I arrived, I got out and showed ************************* the Sevice Technician that the door would not open when mashed. He witnessed this and said that they would have it fixed . He was the most friendly person working there that we dealt with that day. Offering to help us with our special needs daughter. Very nice guy! They kept my car in the back for over two hours, having me wait in the waiting room with my wife and special needs daughter, only to come out and say that door was working fine for them. Saying that they would get into trouble if they replaced a door that was not broken. They refused to take my word for it and the word from ************************* a service technician that witnessed the door not opening. Im not sure what the mans problem was but he came across as being very rude and not at all understanding about my worries . This guy was so RUDE and not at all concerned . I ask him what was I supposed to do when I was 5 hours away from my home and the gas door wouldnt open. This is when he rudely said that is wasnt his problem. I told him that he didnt have to be so rude and that I needed to speak to the service manager about his attitude and to hopefully talk to someone that was understanding. Well this guy just snatched the paper out of my hand and He just stormed away from me loudly smarting off to me as he stormed off.. All this took place right there in the waiting room where other customers were waiting for there cars to be fixed. This was so embarrassing to me and I was truely shaking up. Im a 63 year old man with heart issues and hypertension and I was very lucky I didnt have a heart attack. I felt it coming on and my blood pressure was through the roof. After trying to calm down a little I had to go to the service desk and ask to speak to the manager. ***************************** the service manager. 20 minutes later he finally sent someone to get me and take me to his office. I walked in and to my surprise He was just about as bad as the Service Advisor,saying that they wouldnt honor the warranty that I had on my vehicle. Saying that they had to witness the door not working and they wouldnt just take my word for it and fix the malfunctioning door.. I mean why would anyone lie about this? This is a constant ongoing problem ** having with my new car and this dealership refused to honor my warranty and fix this broken door. Being extremely Rude and all but calling me a lier. Im still having problems with the door to this day about it not opening and Hyundai refuses to fix this serious problem. Ive documented this all on video. Having to prove that the door will most of the time, not open. Its just sad and uncalled for that this dealership operates in this manner. I really love my Santa **** but dough seriously that Ill ever buy another Hyundai. Being treated like this has taught me a ****** Ill never forget. Ive owned many new and used vehicles and have never been treated like this. So, if youre thinking about a new or used ****** it would be well worth your time to buy it somewhere other than Myrtle Beach Hyundai.

  Business Response

  Date: 04/23/2024

  Mr. ***** ***************** were in for service on April 4th with several complaints.
  The vehicle was fully evaluated for all concerns and applicable parts were ordered for these complaints.  We had also ordered a new fuel door actuator,regardless to not having replicated the issue with it., **************** was informed of this. 
  
  I had sat **************** in my office to explain to him the rules dealers must follow when facilitating warranty repairs, to which he did not want to finish listening to.  Unfortunately, before I was able to tell him that I will authorize the repair he was asking for (again, the parts were ordered for it) he had abruptly left my office and started yelling while I was mid-sentence,  As he was leaving my office, I tired to tell him I was on his side and would handle it to his satisfaction, however I am sure he did not hear me over his own yelling. 
  
  ****************, did not offer an opportunity for us to help him,however I am still willing to help him in this matter if he so chooses. 
  
  *****************************
  Service Manager
  Myrtle Beach Hyundai
  ***********************

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Hyundai Palisade 12/23/2023 . I was very clear that I needed the trailer hitch to be factory and not aftermarket. ( because of the height of the hitch ) I was assured by the salesman ( ******* ) that they could get and install it as the factory does not. After 2 months of stalling I began my internet search and found they have not been available for 6 months and no word as to when they will be produced again. So I was lied to because EVERYONE knows this. I lucked out and found one at a dealer in ***** ******* and purchased it pronto ! ( Many angry people on the internet over this ! ) ******* was glad I found one and the dealer installed it as per our purchase contract. My contract called for a hitch and wiring to be provided and installed for $575.00 .... I paid $580.00 to ****** Hyundai in ******* for the hitch. I expect Myrtle Beach Hyundai to Reimburse me the $575.00 as they could not fulfill their contractual agreement and had no idea when they could. I went 2 months without use of our boat and trailer which is a weekly event. I paid $5000 over sticker for this vehicle and am quite stunned at the treatment I have received . I went to see ******* about this matter and emailed him several times. ( no response ) When at the dealer I was met with avoidance and his manager kept calling him away from the conversation. I have been in business 45 years and this is not how it`s done. I have people weekly ask me how I like it and the dealer and this is the unfortunate answer I have to tell.

  Business Response

  Date: 04/05/2024

  Settled this with customer. This was on back order from the factory and not available. Money was refunded to customer,  

  Customer Answer

  Date: 04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the attached letter

  Business Response

  Date: 03/08/2023

  We have yet to duplicate this complaint at our facility.  Though we do believe the customer that there is an issue with the vehicle starting, with the vehicle starting at every attempt we have no direction to go for a repair plan.  Our only option at this point is to continue starting the vehicle through out the day until it will not start for us, or return the vehicle to the customer with "could not duplicate concern" documented. 

• Initial Complaint

  Date:11/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife has been trying to schedule a routine maintenance appt for 2 months. Calling service department and no one answers the phone. Leave a voice message and no one calls you back. No way to schedule online. Call dealership front desk and they have no solutions except to transfer you to service department which never answers the phone. Very frustrating!!! The dealership offers this maintenance package when you buy the new vehicle but cannot make an appt. We have already had to pay to have are oil changed which is covered under this maintenance package.

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/11/25) */ The service receptionist/scheduler has spoken to this customer on 11/18/2022 at 3:37PM and scheduled the customer for an appointment at that time (6 days prior to making a complaint to BBB) Consumer Response /* (2000, 7, 2022/11/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached complaint.

  Business Response

  Date: 08/26/2022

  Contact Name and Title: ***************************** Svc Mgr
  Contact Phone: ************
  Contact Email: [email protected]
  The recall in question requires an inspection before determining if a part is needed. only after the inspection condemns the part would a part be ordered per manufacturer. There is a 2nd recall on the vehicle pending, this 2nd recall is listed as "Remedy Not Yet Available", so there is no repair procedure currently available, the manufacturer is still developing. Attempted to have a conversation with the customer to address his concerns, however his recent medical procedure has cut the call short. The customer will call me when he is able to speak comfortably.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on vacation with our 2021 hyundai elantra the transmission stopped working (1300 miles on car) . We had the car towed to nearest dealership (myrtle beach hyundai) for a warentee repair. Its now been 3 weeks and the dealership has not looked at the car nor have they made any attempt to look at the car. I have called numerous times but i still get the line that they will get to it when they can. I have been without a car for 3 weeks and no attempt by the dealership nor hyundai corporate office to get me a loaner or compensation help with the hardship they have created. I find that a car that is under warentee, has 1300 miles on it and has beet taken care of is not even being looked at or diagnosed unreasonable.

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/08/11) */ Repair order was opened on 7/16/2022 customer was assured vehicle would be looked at within 1 week. Vehicle was diagnosed on 7/22/2022 and authorization from the manufacturer was granted on 7/23/2022. The transmission needed for repair is on backorder status with a ship date currently showing next week availability.