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Find a Location

Aspen & Willow photography has 1 locations, listed below.

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    Business ProfileforAspen & Willow photography

    Photographer

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    730 Main St, Myrtle beach, SC 29577
    BBB File Opened:
    9/17/2020
    Contact Information

    Principal

    • Annette Williams, Owner

    Customer Contact

    • Annette Williams, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: 8 tips for hiring a photographer

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/10/2024

    I hired ******* and ****** to take pictures for my wedding on September 30, 2023. They showed up, took the pictures, I thought all was well. The next day I got a few sneak peek pictures. December 15, 2023, I got more of my wedding pictures. I got around 200, but most of them were duplicates of themselves. She said she was still working on the rest of them and would get them to me. I have continued to touch base with her, I have continued to email, text, and text via messenger, with little to no response. When I do get a response back it is always I will get the zip drive to you when I "go up for my scan" however the scan she is referring to is, I believe, in **********, SC and I am in ********, **************. I have begged her to get the rest of my wedding pictures to me and now she has completely stopped responding. I have been married for almost a year and did not get the pictures that were promised in my contract or in the emails following. I was told there would be 300 to 500 pictures, and that is not what I got. I did not get pictures of my husband and I with family members, I didn't get a lot of the important pictures, etc. I cannot believe that someone, especially someone I thought was more than just someone that I hired, would steal these memories. This has not only been done to me but countless others and there is even a ******** page describing such. Prior to my wedding ******* reached out to me and asked me to defend her because people were saying that she wasn't following through with their contracts... I wish I would not have defended her because she did to me the same thing she did to those other people. I'd like the rest of my pictures.

    Customer Reviews

    10 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Loree D

    1 star

    10/24/2023

    PLEASE DO NOT BOOK WITH THIS COMPANY! We need to light these people up, they are a scam. They used to go by the name of Aspen and Willow Photography as well as A & W Photography, and now Abundant ************* and ************. But most importantly the owners names are ******* and *****************************. That is harder to change. They had to change their name because of their scamming and Better Business Bureau ratings. I booked them for our wedding and got a bad feeling because I didnt hear any response after sending both of the payments (deposit and final) and I called to cancel after I read the ****** reviews of just how horrible these people are. They are stealing precious photos from people and arent delivering them, making medical excuses for not showing up and canceling and not responding and wont give people their money back or their pictures. ?I have testimonies from other people too. Please go check out the reviews on their ****** accounts. ?They have scammed over 50 of us and are about to be on the news!

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

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