ComplaintsforAesthetic Medical Center

• Initial Complaint

  12/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  12-23-2021 was the original appointment.$6,500 was the expense I paid. The business was to provide a left breast reduction, both b****** lifted. Results are almost non-existent. Doctor said he would provide a fix. Months went by with me following up. Doctor said supply shortages. Then office sends an email for the exact service I need with a current discount. After having just told me they did not have supplies. The business has made multiple promises to resolve the issue, with no action on their part. As of the most recent interaction the doctor is claiming he will not keep his word to make repairs due to my honest review on ****** maps. To which I expressed I'd be happy ton update and review after corrections were done. Doctor walked away refusing to make the promises corrections. Doctor was rude to me on more than one occasion. Even made the comment "Oh, I see you put on weight." In a very rude tone. To which I replied "Sir, I wasn't weighed today." The nurse had put the weight of the previous patient. When this was pointed out, he didn't even apologize. That type of body shaming by a professional who works with people who are struggling with their physical appearance is downright despicable. I had explained, since day one, I had never had any body work done, that I was a disabled veteran and had asked numerous times if the less invasive surgery he was offering would have as good results as the more invasive. To which he always went "yeah, yeah" and waved his hand at me like I worried too much over nothing. I have suggested if he cannot perform the fix, perhaps a partial refund. He refuses. He *********** not stand by his word and has taken advantage of my lack of knowledge and patience. At this point, I am not sure I would trust him to work on my body again. I am aiming for at least a partial refund. Or at the very least a reprimand to the business for unethical behavior.Photos: Sorry, it is *******, I dotted over the ****** portion, also receipts.

  Business response

  12/16/2022

  Contact Name and Title: *********************************, MD
  Contact Phone: **********
  Contact Email: ********************
  Thank you for bringing to my attention this letter. In a nutshell this issue is a case of false victimization, nothing less and nothing more.
  A. First, I do want to clarify I do have a lot of gratitude and respect toward our veterans and active-duty service men and women for all their sacrifices they made and are currently doing to keep all of us safe. On a personal note, I am proud to say that members of my family served with distinction in our military from the World War II until present time, lately with long deployments in ***********.
  B. It is our commitment to our patients to deliver the highest quality of service and most of our patients are very satisfied with the outcome. The cosmetic surgery is not an exact science, the result depending on many variables. Sometimes to achieve the desired results a procedure needs to be done in a few stages and some require a localized touch up. This possibility is always discussed with the patients before starting any cosmetic procedure. As a general rule by 3 months after a cosmetic surgery procedure patients achieve about 80% of their healing status and by 6 months, they get the final result.
  I did have a consultation with the patient back in June 2022 about 3 months after the original surgery. At this time compared with the situation before surgery the patient had a real and significant improvement. At this time, she asked for a touch up to achieve a 100% correction and we did agree for the touch up. It is our practice written policy to charge for a touch up. However, as an expression of our goodwill and out of consideration for the veteran status we were willing to forfeit this requirement.
  At the same meeting I pointed out that this localized touch up will have to be postponed because of severe national shortages of basic medical supplies, including Lidocaine. I pointed out we will have to wait a few months until this national supply problem will be solved. The patient expressed understanding and agreed to this plan of action. More, the patient responded that this is not a problem for her because she is a swimmer, and she wants to swim "all Summer long". This is how the meeting concluded: with a mutual agreement and understanding.
  A few days later after the June meeting it was brought to my attention that there are disparaging comments from this patient on different social media platforms. I was and I continue to be surprised and disappointed because I do see it as a breach of our agreement and a case of pretense victimization. That's it!
  *********************************, MD
  

  Customer response

  12/26/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I stand by my original statement. Unsatisfactory work, rude comments and even telling me I have to remove my reviews from a public platform ******** if I want anything done. I no longer feel safe having work performed by the doctor. A partial refund is the only acceptable way to fix this.

  Business response

  12/29/2022

  Contact Name and Title: *********************************, MD
  Contact Phone: **********
  Contact Email: ********************
  Thank you for bringing to my attention this letter. In a nutshell this issue is a case of false victimization, nothing less and nothing more.
  A. First, I do want to clarify I do have a lot of gratitude and respect toward our veterans and active-duty service men and women for all their sacrifices they made and are currently doing to keep all of us safe. On a personal note, I am proud to say that members of my family served with distinction in our military from the World War II until present time, lately with long deployments in ***********.
  B. It is our commitment to our patients to deliver the highest quality of service and most of our patients are very satisfied with the outcome. The cosmetic surgery is not an exact science, the result depending on many variables. Sometimes to achieve the desired results a procedure needs to be done in a few stages and some require a localized touch up. This possibility is always discussed with the patients before starting any cosmetic procedure. As a general rule by 3 months after a cosmetic surgery procedure patients achieve about 80% of their healing status and by 6 months, they get the final result.
  I did have a consultation with the patient back in June 2022 about 3 months after the original surgery. At this time compared with the situation before surgery the patient had a real and significant improvement. At this time, she asked for a touch up to achieve a 100% correction and we did agree for the touch up. It is our practice written policy to charge for a touch up. However, as an expression of our goodwill and out of consideration for the veteran status we were willing to forfeit this requirement.
  At the same meeting I pointed out that this localized touch up will have to be postponed because of severe national shortages of basic medical supplies, including Lidocaine. I pointed out we will have to wait a few months until this national supply problem will be solved. The patient expressed understanding and agreed to this plan of action. More, the patient responded that this is not a problem for her because she is a swimmer, and she wants to swim "all Summer long". This is how the meeting concluded: with a mutual agreement and understanding.
  A few days later after the June meeting it was brought to my attention that there are disparaging comments from this patient on different social media platforms. I was and I continue to be surprised and disappointed because I do see it as a breach of our agreement and a case of pretense victimization. That's it!
  *********************************, MD

  Customer response

  01/04/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Per the attached photos in the original complaint.
  The work is almost unnoticeable, I now have scars without any noticeable lift or reduction.
  The expense was much higher than national average: $4,200 was the average cost at the time of service. I thought I was paying more for superior experience and skill. Even with the supposed "discount" it was too expensive at $6,500 for the work performed.
  I was treated with disrespect on multiple occasions
  A partial refund is the only acceptable outcome in this case. Because I would not trust the doctor to work on my body again.
  If that is not going to happen, there is no reason to continue this line of communication. I will not accept any response other than a refund.
  The negative and downright rude experiences and terrible work speaks for itself. This is not acceptable or professional behavior by a business, let alone a doctor.

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