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          Find a Location

          Capital Vacations, LLC has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Capital Vacations, LLC

              2024 Corporate Centre Dr STE 101 Myrtle Beach, SC 29577-7410

              BBB Accredited Business

            • Capital Vacations, LLC

              6301 N Kings Hwy Myrtle Beach, SC 29572-3006

              BBB Accredited Business

            • Capital Vacations, LLC

              PO Box 3849 Myrtle Beach, SC 29578-3849

              BBB Accredited Business

            Business ProfileCapital Vacations, LLC

            Resort
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:
            Capital Vacations, LLC invites consumers with complaints to contact their customer service department directly 833-233-2335. Please understand that you may file a complaint with BBB now, even if you have not contacted the business directly about the matter in question, or at any time in the process of working with the business.

            Additional business information

            Additional Info:

            Capital Vacations, LLC invites consumers with complaints to contact their customer service department directly 833-233-2335. Please understand that you may file a complaint with BBB now, even if you have not contacted the business directly about the matter in question, or at any time in the process of working with the business.

            Additional Info:
            Capital Vacations, LLC manages over 200 Independent Resorts across the U.S. and Caribbean, servicing over 1,000,000 travelers a year. Capital Vacations' resort management subsidiaries include Capital Vacations Resort Management, LLC, Vacation Resorts International, LLC and Trading Places International, LLC.
            See all additional business information

            Contact Information

            2024 Corporate Centre Dr STE 101

            Myrtle Beach, SC 29577-7410

            Visit Website
            (833) 233-2335

            Want a quote from this business?

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            Customer Reviews

            1.21/5

            Average of 605 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            897 complaints closed in last 3 years

            313 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 12/7/2023

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers real estate management, vacation and timeshare management, timeshare sales, rental and condominium management.

            Business Details

            This is a multi-location business.

            Find a Location

            Capital Vacations, LLC has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Capital Vacations, LLC

                2024 Corporate Centre Dr STE 101 Myrtle Beach, SC 29577-7410

                BBB Accredited Business

              • Capital Vacations, LLC

                6301 N Kings Hwy Myrtle Beach, SC 29572-3006

                BBB Accredited Business

              • Capital Vacations, LLC

                PO Box 3849 Myrtle Beach, SC 29578-3849

                BBB Accredited Business
              Headquarters
              2024 Corporate Centre Dr STE 101, Myrtle Beach, SC 29577-7410
              BBB File Opened:
              6/19/2015
              Years in Business:
              10
              Business Started:
              9/5/2013
              Business Incorporated:
              6/27/2014
              Accredited Since:
              12/7/2023
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Capital Resorts Group, LLC
              • Capital Vacations Resort Management LIll, LLC
              • Capital Vacations Resort Management Lll, LLC
              Business Management
              • Mr. Jason Shroff, CEO
              Contact Information

              Principal

              • Mr. Jason Shroff, CEO

              Customer Contact

              • Mr. Jason Shroff, CEO
              • Mr. David Cope, General Counsel
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              897 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/28/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              Have been trying to contact Capital Vacations for 45+ days to complete a deedback to the company and sever ties, especially before more fees are due. I was given the email and number of the deeding coordinator for the property and ensured she would respond timely to get this handled. I have yet to have an email replied to, a call back from a message on her voicemail, anything. I have repeatedly been given the runaround. Sent number to number ensuring they will get someone else to assist, each time to end up that she is the only person that handles this. No supervisor to speak to. Nobody that can help.
              Read More
              Read 896 More Complaints

              Customer Reviews

              605 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Hay03

              07/22/2024

              The package was sold to my boyfriend and me by ***************** at CCMF in ************ in June 2023. He looked at both of our licenses and was aware that I was 21 and my boyfriend is 24. It was never made to known to us that the age to book the condo/resort for the package was 28. We found out of the age requirement while trying to book condo. We have no one of age to book/use the package, so I called in attempts to cancel the package. I was transferred to collections - no one answered, so I left a message. I never received a call back, so I called again where I was told they hadnt received a message, and was transferred to collections again. They didnt answer yet again, so I left another message. I have called multiple times since, yet I have never spoken to anyone in collections and have always had to leave a message, but I have never received a call back. My boyfriend and I simply want to resolve this issue, yet no one is willing to help. I feel were being/have been ignored on purpose.

              Capital Vacations, LLC Response

              07/24/2024

              Dear ******, we are disheartened to hear that your experience with us has been anything short of excellent. We wish to assure you that Capital Vacations is truly committed to providing remarkable service to all our owners, every time. We would love the opportunity to address your concerns with you directly in order to assist. Please do contact our BBB "We Care" Line at ************** at your earliest convenience. Alternatively, you may reach us at ******************************************** if email is preferred. We look forward to assisting you, ******. 
              Read 604 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

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