Business ProfileforHilton Myrtle Beach Resort

On April 7th I checked into a Ocean front room **** only to find out that our AC was broken. I spoke to Manager **** and he moved me around 8:00pm into a better looking room. After dealing with the hassle of moving into another room, my wife ******************************* and I went out to enjoy the town. We arrived around 1:00 am and turned the heat on and went to bed. At at around 7:00am I was calling the front desk complaining of the fact that is was freezing I. Our room. The Heat didnt work in this room. I made 3 attempts via phone to receive help and assists, only to be left in that cold room where I have proof of the freezing room temperatures in my phone. Around 8:30 I went down stairs and asked for a manager. I spoke to ****** who apologize and said that I would have to contact Booking.com to receive a refund and that he will note and document what took place. Booking.com made an attempt on 4/7 and 4/8 from Hilton hotel and both time have been told that a refund should be issue soon but not today. Mr. ****** assured me that he will release the funds as soon as Booking.com contacted them. Booking.com also sent 2 emails to Hilton with virtual links to release the refund and they still have not done so. This has me frustrated and makes me feel used and scammed. Please help me. Because ****** for one night and to have 2 rooms assigned to me that were unacceptable is not fair.