ComplaintsforPirateland Family Camping Resort
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of Service: 7/16/22 to 7/23/22 Amount Paid: $795 Expected Service: Reserved campsite rental with full electricity, water, sewer, and cable Nature of Dispute: A power surge occured on the evening of 7/21/22 and power was not restored until 7/22/22. We were without electricity to air condition the camper or the use of a medically required CPAP machine. We were unable to sleep the entire night due to the conditions of the camper (85 degrees inside, no electricity for CPAP) which ruined the last 2 days of our vacation. Our camper suege protector was also damaged (see attached picture). Services were not provided as per our vacation rental agreement. Resolution Attempts: No staff from the campground ever contacted us during the power issue. No emails, no phone calls, or texts. We were without any information except what was provided by the electrical company completing repairs when we asked. We had to drive to the front office to speak onsite staff. We asked for one night compensation and were denied. We were instructed to dispute the credit card charge if we wished.Business response
10/27/2022
Business Response /* (1000, 8, 2022/08/04) */ Our records indicate the following notification was hand delivered and given to the guests at campsite #748 on 7/22/2022: Due to unforeseen circumstances a power outage occurred on July 22, 2022, at Pirateland Camping Resort. The outage was reported to PirateLand personnel at approximately 12 o'clock a.m., at which time we responded by contacting Santee Cooper Electric Company. Once on-site Santee Cooper was unable to fully remedy the situation and PirateLand contacted an Electrician who arrived on property at approximately 4 o'clock a.m. Full power was restored as of 9 o'clock a.m. PirateLand's management team recognizes this disruption caused an inconvenience to our guests, however, are pleased with the response time of on call staff, Santee Cooper, and Mancil Electric. We apologize for the trouble caused and attached you will find a One Night Free Coupon for a future stay.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.