Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Vigilant Restoration has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Vigilant Restoration

      1406 Commerce Pl Unit I Myrtle Beach, SC 29577-6550

    • Vigilant Restoration

      1406 Commerce Place Ste 1 Myrtle Beach, SC 29577

    Business ProfileforVigilant Restoration

    Restoration Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Vigilant Restoration has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Vigilant Restoration

        1406 Commerce Pl Unit I Myrtle Beach, SC 29577-6550

      • Vigilant Restoration

        1406 Commerce Place Ste 1 Myrtle Beach, SC 29577

      Location of This Business
      1406 Commerce Pl Unit I, Myrtle Beach, SC 29577-6550
      BBB File Opened:
      4/30/2010
      Years in Business:
      14
      Business Started:
      10/1/2009
      Type of Entity:
      Corporation
      Business Management
      • Mr. Fred Sancilio, Owner
      Contact Information

      Principal

      • Mr. Fred Sancilio, Owner

      Customer Contact

      • Mr. Fred Sancilio, Owner
      • Mrs. Leigh Sancilio, Owner
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hiring a restoration contractor

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/26/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I hired this company for water damages after hurricane ***. At the time one of their employees ****** was who I dealt with to choose to work with this company and to manage all of the repairs. Everything went fantastic. ****** offer to store some of our belongings at their warehouse. After the water damages mitigation concluded and all payments were complete I reached out 1-2 months after to retrieve my property. I am a very busy woman with a very demanding job and a big family. When I called I learned that ****** was no longer with the company and they had zero awareness of my belongings. The office manager was supposed to get back to me and she never did. I called back and they found nothing and I asked to be escalated to a manager. I never heard back and I called again and was very upset. The person who I spoke to said she would escalate to the owner. Its been at least 1-2 months and I still have not received a call or have any response from the company in regards to my items. I am demanding compensation for my items and my time spent dealing with their negligence. Items missing:Gaming chair 2 marble top side tables Boxes with miscellaneous items
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB of Eastern Carolinas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.