Business ProfileforCoastline Beach Rentals

If I could leave 0 stars I would. Arrived at the listing that stated "everything you need to cook" to find the oven/stove had been removed and a hole left in it's place. Contacted the listing company and asked to be moved to another unit or to have something delivered so we would be able to cook. Was told that was not happening in a very rude way. Asked what could be done to resolve the issue and was told nothing, "we were out of luck". Looked over the rest of the place and found bed bug remains in the sheets and high tailed it out of the place. Requested a refund since there was no way we were going to stay in a place that had remains of a bug infestation and was falsely advertised as having a full kitchen. The rental company said again we were quote "out of luck". Filed a dispute with my credit card company and will be disputing this charge for who knows how long. I will seek legal action since we have detailed evidence of the bed bugs/lack of stove and a copy of the list if this is not resolved through the credit card company. This company was called "Coastline Beach Rentals" but changed it's name. Coastline Beach Rentals has a 1 start rating on most sites and I am sure why the name change. ****** has a much better reputation and I am certain this is why the merger or buy out and name change. Renters beware this is not a Casago operation and the reviews are starting to come in now to show this. When we rented it was rated off other locations.

We would first like to apologize that you were unhappy with your stay. The unit you booked never advertised a stove/oven and the photos on the listing are accurate. It advertises a kitchenette area with full size appliances, not a full kitchen. There is a full-size fridge/freezer in the unit, a full sink, microwave, coffee pot, etc. In the amenities section, there is no stove or oven listed because it does not have one. We never offered or advertised it, not to mention the photos in the listing you viewed before booking never showed a stove or oven because there is not one. That being said, there is also no large hole "in its place" as you described. The area you are referencing is an under the counter area that is open to store a trash can out of the walkway space since the area is not large. You also never reported bed bugs during your stay. In the final call you made to the office, it was stated there was something on the bed that looks like a bug. This is in no way an indication that there were bedbugs. Despite the miscommunication, an inspection was still done and there were no bedbugs nor previous bedbug activity detected. Our name change was well deserved, and we are proud to have worked hard enough to make it to where we are. We again apologize that you were not happy with your stay. We welcome all reviews and appreciate the opportunity to continue to learn and grow. Have a great day!