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Find a Location

Palmetto Vacation Rentals, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPalmetto Vacation Rentals, LLC

    Vacation Rentals
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/18/2008

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers rentals including waterfront condos, white sand resorts and sunny villas. Tell us your preferred amenities, location and budget, and we'll take care of the rest!

    Business Details

    Headquarters
    4101 Mayfair St, Myrtle Beach, SC 29577
    BBB File Opened:
    10/16/2008
    Years in Business:
    17
    Business Started:
    6/1/2007
    Business Started Locally:
    6/1/2003
    Business Incorporated:
    7/10/2007
    Accredited Since:
    12/18/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 69930 for this business, issued by South Carolina Department of Labor, Licensing and Regulation. The expiration date of this license is 6/30/2024.

    These agencies may include:

    South Carolina Department of Labor, Licensing and Regulation

    Synergy Business Park; Kingstree Building, 110 Centerview Dr.

    Columbia SC 29210

    (803) 896-4300

    https://llr.sc.gov/

    BBB records show a license number of 15160 for this business, issued by South Carolina Department of Labor, Licensing and Regulation

    These agencies may include:

    South Carolina Department of Labor, Licensing and Regulation

    Synergy Business Park; Kingstree Building, 110 Centerview Dr.

    Columbia SC 29210

    (803) 896-4300

    https://llr.sc.gov/

    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Mr. Leonard Lashower, Managing Member

    Customer Contact

    • Mr. Leonard Lashower, Managing Member
    Additional Contact Information

    Fax Numbers

    • (843) 839-2805
      Primary Fax

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Erin W

    1 star

    01/04/2022

    MY parents and uncle and aunt (all in their late 70's) rented a condo through VRBO for the holiday weekend. Palmetto Rentals is the property management. They arrived on 12/30/21 and picked up keys and info for the condo. They were told if there were any problems to call the number highlighted/circled and leave a message and someone would get back to them with in the hour. When they arrived at the condo and got settled in they tried to turn TV on in living room area it did not work, the TV's in the bedrooms did not work as well. There was a used adult diaper in 2nd bedroom closet. My parents called and emailed multiple times as well as going back to the realty office. AT NO TIME WERE ANY OF THE CALLS OR EMAILS ANSWERED AND NO ONE AT THE OFFICE. They reached out to the cable provider who after multiple conversations informed them there was no TV because the BILL HAD NOT BEEN PAID (not sure if that is the owners or the property managers responsibility). What I do no is the property should not have been rented with out the renter being informed of this.. Finally after I called and left multiple messages on Monday 1/3/22 and continued to call I spoke with the receptionist and explained the situation. Keep in mind there were multiple emails and voicemails as well as a letter left with the keys in the drop box on Sunday. Melanie (think that's correct name) finally contacted parents Monday afternoon and again Tuesday stating she would give them a one night credit for future stay. NOT ACCEPTABLE!! Keep in mind their ages they were not there to go out to bars or clubs for New Years. They wanted to be able to watch the ball drop, Rose Parade and football games and were unable to do so. This company should not be allowed to false advertise and should be ashamed of themselves. DO NOT RENT FROM THIS COMPANY!!!!

    Palmetto Vacation Rentals, LLC Response

    01/12/2022

    In regards to the above review we at Palmetto Vacation Rentals would like to apologize again to this family. We sympathize with the issues stated above. We did receive several calls from the guests however they were left on the general voice mail box at the office while we were closed for a holiday weekend. We didn't receive those messages until after the guest had checked out. We immediately investigated the matter and got the issue fixed before the day was out. The guest did call the emergency telephone line yet didn't leave a message as requested. That line is reserved for true emergencies such as fire, flood, lockout etc. While the problems mentioned were inconveniences they weren't life threatening or property damaging emergencies. The guests occupied the unit the entire time it was booked and therefore we as the property manager are obligated to pay the homeowner for that time. The monies paid for the reservation are in trust and are not our monies. Despite that fact we DID REFUND this guest a full night of their stay, I informed the gentleman I spoke with on the phone that would be coming back on his credit card as soon as possible. Although we weren't obligated to refund the guest we felt it was the right thing to do under the circumstances. The guest requested a refund of the entire stay which we felt was an excessive request due to the fact they did actually stay in an oceanfront condo for three nights. The statement written above that we only offered a credit to the guest for a future stay is FALSE. We feel like we compensated the guest generously given the situation and again apologize for the inconvenience to them.

    Local BBB

    BBB of Eastern Carolinas

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