ComplaintsforCHL Construction LLC

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hired ************************* in January to install a new patio and walls for a fountain and a grill, He asked for and i gave him $6500 for materials. When he when to start in February he asked for a 2nd installment of $6500 plus $80 to remove some plants. I gave him $6600.The job was supposed to take 5 - 6 days. We are entering the 4th month. He did some initial work but he started not coming. The excuses ranged from flat tires, accidents and so forth. He was unreachable for long period of time. Most importantly he claims that the vendor is not delivering the pavers that i paid for months ago. In addition, he insisted that i make out the checks in his name not the co. He was unable to run my credit card. I am into his for about $13k Recently I asked two other vendors to come and assess if they wanted to take on the job. It turns out that the construction of the wall is shoddy. Its crooked and off angle to the pavers. To fix the problem and complete the patio will now cost me an addition $20-30k!My yard has been a mess and my neighbors and the *** are getting upset. I have only a small amount of stones on my property. The spillover mess into my house is also a problem. Lastly by coincidence(?) i ran into someone who worked for ************************* who shared a lot of horror stories reflecting all my experiences. The endless empty promises and outright lying in awful.

• Initial Complaint

  01/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We hired this company in July 2022 to install pavers, sod, and mulch to our front yard. We gave CHL Company (******) $6,935 as an initial 50% deposit to begin our project. Since July 2022 we have been given excuse after excuse as to why they cannot complete our project. We made several attempts to get this situation rectified, but ****** has done nothing to remedy the problem. As of January 2023, our yard has been destroyed, pavers laid incorrectly, no work done for 4 months, and no attempt to rectify the situation. This Company is a scam and the owner offers every excuse as to why he and his team cannot fulfill their commitment. We have exhausted every effort to get them to complete our project with no result. DO NOT hire this company for any project!!!!

  Business response

  01/16/2023

  Initial start date of job was delayed. Project was started after the delay. Once started was forced to stop by the city due to other work being done at property that was not permitted correctly. City officials s*** down project for all parties working there. After all
  Permitting was corrected was informed from customer all existing plans of project had changed. No paver materials was laid incorrectly before the stop work order from city. Party was informed that we would have to get them back on the schedule to complete work when we could do to had to start other projects while waiting on there approvals from city and could be a length of
  Time before we would be back. Contacted customer to inform them we will be back out to work on project to get
  Completed before this had even happened.

  Customer response

  01/18/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Our experience with this company has been a nightmare. ****** refuses to accept accountability and fix the problem he created. His response lacks integrity and timeline details. The contract was signed in July 2022, along with a deposit. ****** failed to show up five times in August alone. When CHL construction finally showed up (August 24, 2022), they dug up our front yard and did not come back, leaving huge mounds of dirt in our front yard, and not properly removing the dirt. We reached out to him several times for him to fix this issue and ask when he plans on coming back to finish. ****** continued to give excuse after excuse. On August 24 his employees showed up, but sat around on their cellphones all day with no work being completed. I requested several times for a refund, but ****** continued to give me excuses as to why he cannot issue the refund or begin work. We received a complaint by the city citing our front yard was not in compliance, which caused us to fix the problem ****** created. Once permit was approved, we contacted ****** several times again to remedy this situation with no results. All of September, October, November, December, and January ****** failed to show up and refused to issue us a refund. CHL has taken no accountability, and we have serious concerns moving forward with him. Overall, we are requesting a refund for services not rendered, and that we no longer trust him to finish our project. ****** refuses to refund any of our money back so we can all move forward. CHL is not a credible company, they lie, steal, and cheat! DO NOT work with this company under any circumstances!

• Initial Complaint

  01/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On Aug 03, 2022 we contracted with CHL Construction. LLC to install a paver sidewalk and fire pit addition totaling 233 square feet. On Aug 04, 2022 we made a $2000.00 down payment to secure the materials needed for this project. ****** advised the materials should arrive in six week. In Mid October 2022 ****** advised the pavers had arrived and work would commence soon. During the next several weeks we made numerous called and text messages that went unanswered. We even paid a visit to ***********************************, the listed business address and found it locked and apparently unoccupied. In Nov 2022 we finally made contact with ****** who stated he had been out of town as there had been a death in the family. He further related that one of his employees had quit without notice and another was afraid to drive the dump truck with trailer in the narrow streets in most of the developments. He also said some of his current projects had been delayed by rain. On Dec 16, 2022 we made contact with ******, he assured us that work would start on Wednesday and would be completed by Friday. Our last attempt to contact CHL was on Jan 6, 2023 with no response once again.

  Customer response

  01/18/2023

  ***Document Attached***
  We have not heard from *************************, CHL Construction in regard to return of $ or products. We did find out that the pavers were ordered from Site One Hwy 90 in ******, but were never picked up. Company informed ** that the account was closed due to non payment, but we could get the pavers, if we paid for them. So basically we are still out $2,000.00
  See Attachment/File: CHL Invoice.pdf

• Initial Complaint

  11/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July 12, 2022, I entered into a contract with Daniel P***** of CHL Construction, LLC for landscaping work to be done totaling $52,385.00. I made an initial payment on 7-12-2022 for the sum of $18,334.75 for all special-order materials of which I never received. I contacted Daniel on July 20th to find out when he would be showing up to start work. Daniel text me that he would start work on the 3rd week of August. He showed up on August 17th and spray-painted lines in the yard and said that I owed him $13,100 for starting the project and another $300.00 for extra concrete because he was extending the patio a few feet, to which I wrote the checks. He said his crew would be there the next day, the crew did not show up. At this point I'm into the project for $31,734.75. After several calls and texts, he finally sent a crew out on September12th threw the16th and the 19th and 20th from 10am -3pm. This was the last day a crew was sent to do work. I have called and sent text, but he will not return my calls. On August 30th he states his wife was in the hospital in Charleston and will call me, he didn't, on September 5th he said his crew would be out the following day, they didn't show up. On September 29th he sent a crew member to temporarily hook up the down spouts for the hurricane that was coming after I had made several calls. I have several texts that say he will be out the following day or next week and he and his crew have been no shows. He has made several excuses from weather, his wife ill and in the hospital, a death in the family and no workers. Yet Daniel has not called me back or come over to give me a timeline. I have to assume at this point that he has scammed me out of money. Based on the fact that he is not working on the project and has left my yard in complete disarray with sprinklers out of the ground dirt piles, sod dying. I want a refund of my money.

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am VP for Eagle Lake Condo and Golf Assoc. and we hired CHL Construction to pour a concrete slab patio at our building H back in September 2021. After many excuses and delays, they finally started the project in January 2022 but after laying the forms and filling with dirt they have failed to complete the project 7 months later. They ran over our sewer line and caused over $5000 in damages that Daniel, the owner, said he would pay for. We still don't have any money or a patio. We paid a down payment of over $5000 and no concrete plus now there is grass growing in the area and weeds that look horrible. When we contact Daniel he always gives an excuse and then sets a date for completion but never shows. This happens over and over.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I entered into a contract to construct a paver patio, seating wall and fire pit on June 11, 2021. The cost of the project was $19,317.95. I gave an initial deposit of $6,440.00 on June 11, 2021 for materials. I made numerous email contacts over the next three months for updates on the project (required multiple requests to get a response). Was told that supplier would ship material on 9/15 and supplier was having delivery problems. Materials were not delivered on 9/15 but received an email from CHL on 9/17 saying materials arrived today and work will start second week of October. Contractor came out on 10/8 to do layout and indicated work would start on Monday and got second deposit of $6,440. No one showed up on Monday and after multiple emails work started on Wednesday and the area was excavated and then filled in with rock base material by the end of the week. Was told Paver would be delivered on Monday 10/18. No delivery on 10/18 and on 10/19 was told Pavers delayed and would be delivered on 10/21. No delivery on material on 10/21 and on 10/22 was told supplier had delivery problem. After no response to multiple emails was told on 11/2 that contractor planned to finish by next Thursday (11/11). After no work started that week on 11/10 contractor said supplier had sold our material to another contractor by mistake and he was getting replacement materials and should have them next week. On 11/25 contractor said original supplier had still not obtained replacement materials and he was cancelling that order and would get the material from another supplier. Said material would be delivered on 12/2/21. On 12/3 the contractor said material was loaded and waiting for delivery and should be in transit over the weekend (12/4, 12/5). On 12/7 contractor said delivery on 12/9 start work on 12/13. On 12/28 contractor said he picked up the material and had them with job to start on 1/3. On 1/4 contractor said should be done and finished next week. No response from that date.

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Daniel came to my home to give me a quote for some landscape work in my yard in March of 2021. We agreed to a price, he asked for a $900 Deposit which I gave him and he said would be back in a few weeks to complete the job. He stated he was having a hard time with his supplier getting the dirt he needed to do the job. After several months of waiting my wife and I decided we no longer want the job done and just want our deposit back. It is not January 2022 the job is still not done and Daniel is refusing to give us our deposit back. My wife has gone back and forth with him for several months trying to get our deposit back. I am a retired disabled veteran and the stress from this situation is overwhelming. We just want our money back. Daniel has lied several times saying he would drop it off and never did.

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