ComplaintsforAscar Marble & Granite LLC
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Complaint Details
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Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We went to the Ascar Granite showroom in February and worked with salesman Nick to select counters for our kitchen. He told us that they could be installed in 3-5 days after paying the deposit and having our home measure. Andre came to our home and measured and took the new sink we had purchased for the space. He then proceeded to delay the project weekly for 2 months. He said they were moving, their machine broke, he was getting set up in the new space, many excuses. We finally, out of frustration, called the stone yard. They called Nick on the other line who told the stone girl that the owner stopped paying him so he quit and that Andre was out of money and unable to finish jobs. We called Andre and he - via text - offered us a refund and our sink back. We found another installer. It's been a month and still no refund, still no sink. He has stopped responding to us. As far as I am concerned, he is a Ponzi scheme liar and con man.Initial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Months ago I paid this fabricator $15,400. to buy marble on my behalf to fabricate counters for my kitchen. A few weeks ago when it was time to start fabricating, the company indicated they were having a dispute the company they were to buy the marble from (AGM). They told us they would refund us the full deposit. But despite frequent repetition that they would send us a check, they never have. There are no issues of fact here. I gave them $15,400 to buy marble on my behalf, they couldn’t deliver what we wanted and despite assurances that they would return the money, they haven’t. Failure to do so is a theft. I’d prefer not bringing this to the authorities, the police, but if you can’t help, I’ll have no choice. Hope you can be of assistance
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.