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ComplaintsforLong Nails & Associates LLC
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Complaint Details
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Initial Complaint
01/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 01/12/22 my daughter went to Long Nails and showed the technician a photo of a design she wanted done on her nails and asked them if they could perform such service. She was told yes and it would cost $70. Once the services were done she noticed the nail technician not only used excessive product on her nails but that the design looked nothing like the photo she showed him. The nail technician obviously noticed she wasn't pleased and kept saying to her if she wants it done over she could come back because his business was closing. Needless to say she came home upset and asked would I contact them about just giving her a refund. I spoke with the manager who also happened to be her nail technician and asked about the refund in which he stated that they didn't give refunds and her only option is coming back the next day to have it fixed free of charge. My daughter goes back on 01/13/22 and shows him another photo and asks him is he definitely sure he can do this one since it was easier and once again he said yes and was frustrated for her even asking. My daughter noted that once he began her nails he was rude and aggressive to the point he filed down her nail too far and cut her nail bed. She was in excruciating pain and at that point wanted to just leave. Once he was done with her nails she noticed once again it looked nothing like the photo she showed him. So she left and called me. I then called and told him he shouldn't render services he can't provide. So I asked him if we could resolve the issue by him just giving me a partial refund of $35 in which he said no $15 or nothing. So I proceeded to let him know that he didn't provide the service which was asked of him and he also injured my daughter in which he said I don't care she was fine when she left. Then he proceeded to hang up on me. I would've been happy with a partial refund but now I would like my money back in full.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.