Business ProfileforA+ Auto Service, LLC

Our son got into an accident back in October, 2023, and we had the Tahoe towed to their shop for them to repair the damages. They were awful to deal with. Their customer service and communication were non-existent. After 2 months, still nothing had been done. I had to call every other day to get information, even though they continually said they would call us back. When we called, they gave us the same excuses day after day. They had to replace the fuel pump at our expense, an issue created by them not working on it for those two months. When we got the vehicle back the floors and leather seats were covered with mold and mildew. They removed our aftermarket cold air intake that was not damaged and replaced it with a stock part. The floorboards were still soaking wet and there was rust over all of the metal, inside and out, from where they had left the windows down during rain. The person working the counter showed no care, offered no assistance, and kept saying I would have to call the manager on the following Monday. Less than a week after we got it back the transmission failed. We found that they had not put transmission fluid back in after draining the lines. Called the manager in hopes he would fix the problems, but they denied all responsibility on all issues. Instead, the manager threw all blame on us. I'm not sure how their employee's negligence is our fault. The manager was impossible to work with for resolution. This was the absolute worst customer service that I've ever dealt with.