ComplaintsforSouth Carolina Registered Agent LLC
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Complaint Details
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Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I tried to use ******************************** yesterday to file some llc papers and all I got was an email saying I never completed all the information and that the papers had not been filed. Then the account doesn't show what isn't finished but I went thru everuthi g twice and I know it's all there. So I began to research reviews this morning and found a bbb review where another person had similar results. Then they finally returned my call around 1030 and assured me my filings had went thru with out issue and that it will take about 4 businss days. Then at 5 pm I receive an email saying that the llc name j. Chose wasn't a available. Although they checked and already took my payment. I immediately asked for a refund and haven't gotten a response. And the corporate filings llc that charged my card is also. Shown on your site to be a scam. This was juat yesterday and today.Business response
05/04/2022
Business Response /* (1000, 8, 2022/04/23) */ *****, First, I would like to apologize again for our mistake. I was able to review your account information and see that you were given conflicting information about your filing by two of our customer service representatives about your filing. This is inexcusable and I am sorry for the inconvenience this has caused you. We make it a point to be available to answer our customers questions accurately and take the time (no matter how long it takes) to address our customers concerns. I'm very sorry that this was not the level or service your received from our business when you were a customer. In light of our mistake, I can confirm that your account with us has been canceled and we have issued a refund per your request. I apologize again for your experience with us and hope we've done what we've can to remedy the situation. If you have any questions or concerns, or if there is anything else we can do to make up for our mistake, please contact us again and we'll help you however we can. You can email us at *****@southcarolinaregisteredagent.com or give us a call (XXX) XXX-XXXX. Thank you. Sincerely, *** ***** Consumer Response /* (2000, 10, 2022/04/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to confirm this as resolved. That you so much for your time.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.