ComplaintsforLowcountry Surface Coatings, LLC
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Complaint Details
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Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
LowCountry Surface Coatings resurfaced the bathroom floors at the amenity center for ******* island. They are the pool bathrooms. The total for the bathroom floors was $2500 and the work is under warranty. The work was completed in 2020. In January of 2022, the surface started to pool back and the rust from the drain in the bathroom started coming through the coatings. Many attempts were made to contact the owner Justin and no calls were returned. There is a Warrany sticker on the floor that is dated March 17, 2020. That sticker has since been ripped off of the floor. Justin refuses to honor the warranty on the floors and will not return any emails or calls.Business response
05/06/2022
Business Response /* (1000, 5, 2022/04/28) */ I was contracted TODAY at 12:53 and responded within 10 minutes requesting pictures of the issue. (included the complainant on this email) Futher, our COMMERCIAL properties DO NOT have any warranty (See sample contract) We have already been back and helped out here once before. I just requested pictures from her. Awaiting her reply
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.