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ComplaintsforGeneral Diesel
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 12/14 I took my Chevy c6500 in for service at their shop. Not only was a grossly over charged my truck STILL pulls to one direction due to front brake caliper installed improperly. Which also damaged my caliper and had to be replaced. This cost me an additional $650 on top of the $5000 I was charged by general diesel. Truck also had restricted power due to exhaust pipe that was crushed being reused. This also had to corrected at another shop. Owner lied to me and tried to show me another pipe which wasn't even the one on my truck that had a factory bend in it. My truck was struggling for power because of this. Cost another $755 to have this correct as well. This is ridiculous and unfair and I deserve to be refunded for the improper services provided by general diesel. Every other shop I showed my invoice to explained I was overcharged by about $1500. The least that can be done is for me to be compensated for the improper work.Business response
01/23/2023
Unfortunately this is the first we are hearing of these potential issues. We honor any warranty claims on our work but to do so we would expect to be informed of the issue so that we can be involved in the process of assessing the failure and correction. The customer should contact us and provide the repair documentation they are referring to so that we can start a warranty claim.
The pipe that the customer is referring to as damaged was not damaged. The attached photo is what the GM supplier (a Chevrolet dealership) sent us for this customer's truck. The photo is prior to it leaving the supplier for our shop and the supplier states that is the correct appearance. Per the supplier's advice, the pipe is not "damaged", it is press fit that way to fit around the tie rod bar. This is exactly what we showed the customer when they asked us about this pipe. I am unclear as to why the customer thinks that is not the pipe on their vehicle.
The customer believes they are entitled to a refund for some our services so we respectfully request that the customer reach out to us to resolve.
Business response
01/25/2023
I am more than happy to consider this warranty complaint from the customer. However, these continued complaints about the pricing of our job in both this complaint and the customer's posted review are disingenuous. The customer was provided a written estimate and approved it. That is the end of the matter with pricing. If that was too steep, they could have gone elsewhere
Focusing on the complaint now, we reviewed the invoice the customer sent over. This was very helpful to understand what the nature of the claim is but it did raise several questions we have been unable to answer. We tried calling the other shop at the number listed and left a voicemail but received no answer.The first question we have is what the other mechanic means when he says the calipers were "bolted down without guides". As the attached photograph shows, the caliper came to us from the manufacturer with the guides on them. This was not an extra step we had to take and without speaking to the mechanic or seeing a photograph it is hard for us to understand what is being suggested that we did incorrectly.
The second question relating to the exhaust is around the mechanic's written statement on the invoice that said "upon further research exhaust for vehicle is required to maintain 4 inch diameter throughout length of exhaust for proper exhaust evacuation and non restricted power." We spent hours yesterday researching this statement with multiple Chevrolet dealerships and confirmed that the OEM pipe that matches the VIN for this vehicle DOES have the crimp in it that is being called "damage" by the customer. I have attached 4 photos of this pipe from various angles and 2 different suppliers. Our position on this is that there is no evidence that the exhaust was installed improperly or that the OEM pipe was causing a problem.
Our offer is $700 to compensate for the repair of the brake system after a repeat failure. While the second mechanic's statement does not make sense in the context of the photo I provided and we have been given no photos of the failure to show what occurred, we are offering this in good faith. The customer can contact us to work out the details of receiving a check for this credit.
Customer response
01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have provided the business with my mailing address for the check to be sent. I will advise when the matter has been closed.
Sincerely,
***** *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.