ComplaintsforYellowstone Landscaping
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Complaint Details
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Initial Complaint
09/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Our service with this landscaping service was cancelled June, 2023. The company was alerted to our cancellation on May 5th, 2023, so there was plenty of time to wind things down. Our account was set up for autopay, so we made sure to alert them that this needed to be turned off. On July 17th, we noticed a pending charge. We let the local office know about this, and we received no response. July 24th, email and call placed, with no response. On August 3rd, someone finally responded and put us in contact with a person in Accounts Receivable. We were told a check was in the mail at that time, but we still have yet to receive a refund for a month of service that we did not receive.Business response
09/20/2023
Good afternoon,
Attached is the email conversation between Sarah Copeland and Yellowstone Landscape regarding a $350 refund. When the services where cancelled, it was done at a point in the month where the ACH debit for the monthly payment had already been processed. We sent out a check to Laura's Italian Restaurant Attn: Sarah Copeland via USPS. Ck # ****** on August 23rd, 2023.
Sarah informed us via email on Friday September 15th the check still had not arrived and we asked if she wanted us to put a stop payment and re issue. Sarah wanted us to do so. In the meantime, the check arrived Tuesday September 19th (with a post mark of August 23rd,2023 on it) Since we had already put a stop payment on it, we instructed Sarah not to cash it and a new one would be issued.
On 9/19/23 our team corresponded to Sarah we would be issuing a new check. Ck # ****** was cut today, and a label UPS 2nd day air was created to send it out. Yellowstone feels we did everything we could and kept in touch with the client. Disappointed they felt the need to report us. Should you need anything else on our end, please let me know. Natalie ************
Customer response
09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The response about the timing of our cancellation and the request to reissue the check were both blatant lies, but I expect we will receive a check, so I will move on and let them continue with their terrible customer service.
Sincerely,
Harmony R***
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.