ComplaintsforVinx Pest Control LLC
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Complaint Details
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Initial Complaint
06/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Charging for services which I verbally declinedBusiness response
06/22/2022
Business Response /* (1000, 5, 2022/06/15) */ Hi, The claim that the service was "verbally declined" is not how this happened and I will share details as how this happened. **** signed up for 2 services with us on 3/29/22. Our homeguard warranty which is general pest control along with our German roach treatment which is a specialty service. We serviced the home for both of these treatments on 3/30/22 and we have the recorded phone calls of everything explained. **** was explained that the general pest control is a quarterly maintenance plan and that the German roach treatment is a minimum of 3 treatments spaced weeks apart to properly control the roaches. We went back out on 4/22/22 for the first German roach follow up treatment, which requires interior treatment and we were let in to treat on this visit. **** then rescheduled the next two appointments and then allowed us to come out on 5/27/22. This is the last time we've been out and the notes made for the appointment were clearly stated specific request made by the customer. I will now copy and paste the tech notes made once the appointment was completed. "Baited in the kitchen area and bathroom with cochroach gel. Treated around the baseboards of house with handtank, every room. Also resprayed foundation of home and pinestraw around home. Used bifen on the front and backyard." Our system also notifies us once the customer has seen these notes. So I am not sure how the customer would have "verbally declined" any of these services yet let us inside to treat each time out? While calling in and asking for "other bug concerns" to be taken care of while we were out for the German roach follow up. This was the third and final German roach treatment that again was explained day one as our necessary process to properly treat German roaches. I have checked billing and all charges are appropriate and accurate with the explanation given over the phone when she reached out about services and agreed to such services. These services were explained, agreed to when signing up, and confirmed at each appointment and then each tech was allowed inside to complete treatments. If there are any other questions I would be happy to provide recorded phone calls that show things were explained and verbally agreed to.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.