ComplaintsforJeff Cook Real Estate, LLC
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Complaint Details
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Initial Complaint
01/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I filled out a contact form **ONCE** on Jeff Cook's site, over 5 years ago. Despite not choosing to do business with his office, and unsubscribing from email lists NUMEROUS times, I continue to receive marketing emails. I'm am now documenting HTTP traffic via packet captures so I can forensically prove that I've been unsubscribing and will seek legal action via the FTC (violation of 108-187) if he continues to fail to honor my unsubscribe requests. Furthermore, he has been sharing my email with marketing partners (i.e. ********** real estate associates) long after I've clicked unsubscribe. I want proof of unsubscription, and acknowledgement of such. This way, I have yet another legally documented verification of removal should I continue to receive these emails. It's unprofessional, pushy, and downright disrespectful to the people whom you choose to continue to bombard with your clickbait.Business response
02/03/2022
Business Response /* (1000, 5, 2022/01/25) */ Thank you for reaching out! We have combed through our system and have removed you from all communications. I appreciate you unsubscribing from your end and I apologize for the inconvenience as this is the first instance I have learned of where someone has unsubscribed and continued to receive communications from us. Please allow three business days for everything to cycle through and if you receive any further notices I can be reached directly at ****@jeffcookrealestate.com to assist. Thank you for the opportunity to remedy this, Kris M******* Broker-in-Charge Jeff Cook Real Estate
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.