ComplaintsforCherry Groves Commons

• Initial Complaint

  12/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  I have received 3 notices that I owe them over $9,000.00. I have sent three emails to the property manager. She informed me after I sent the first email I did not owe the money and it was a glitch. I have received two more notices. All the notices have informed me if I do not pay they will hand it over to their credit department. This to me is no become harassment. I know longer what them to contact me.

  Business response

  12/30/2022

  IRT Management and Cherry Grove Commons were concerned to receive complaint ******** from the Better Business Bureau. IRT aims to consistently deliver exceptional service to its residents.
  We investigated this matter and we found there was a calculation error that led to an incorrect ledger balance for this resident. That was resolved on December 27, 2022, and it was emailed to ***************** the same day. The amount due and owing by ***************** is $294.00 for damage to the unit. We may continue to reach out for payment until the amount is received.
  In conclusion, IRT denies that that any harassment occurred. We are sorry that the resident was unhappy with his experience at Cherry Grove Commons but we stand by our policies and procedures.
  

  Customer response

  01/05/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The amount I owe is still not correct.

  Business response

  01/06/2023

  From the most recent ledger:
  12/4/22 renters insurance 11/30-12/31/22 $14.50
  11/30/22 damage extra paint charges - colored pain on walls $65.09
  11/30/22 repaint walls $200
  11/27/22 renters insurance 10/31/22-11/30/22 $14.50
  
  Thank you.
  

  Customer response

  01/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The amount is still wrong. They have not applied the credits I have from moving out before the end of the month. Rent credit, water credit, pet credit, and renters insurance credit.

  Customer response

  01/20/2023

  I responded to the last email I received. They have not given me the credits I am owed. I am still not happy.

• Initial Complaint

  11/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 4, 2022 I moved into an apartment. When I moved in, the apartment had odors of animal and human feces. I made a complaint and it was dealt with poorly. It was never resolved so I had to move out. The apartment was also infested with cockroaches even after having to pay a monthly pest control fee. The apartments are advertised "newly remodeled " this is completely false as well as things were broken and unfinished in my apartment. The apartment was dirty upon move in. The living conditions were so unsanitary that I didn't even finish unpacking and their resolution was for me to move out. I feel I should be reimbursed for the money wasted there. I was told I would be reimbursed for rent in October and that has yet to happen. I was charged for electric by them when I already had electric through Santee Cooper. I've still yet to be reimbursed for that. There are so many residents that complain about the cockroaches that I don't know how this place is even allowed to stay open. I have photos and emails of my complaints and so do many other residents. This complex is unsafe and unsanitary especially for what they charge everyone in rent. It's like paying top dollar for section 8 housing. It's awful. They should not be able to operate like this and continue to take people's money when they don't fix anything and the living conditions are unsanitary.

  Business response

  01/22/2023

  Business Response /* (1000, 11, 2022/12/09) */ IRT Management and Cherry Grove Commons were concerned to receive complaint XXXXXXXX from the Better Business Bureau. IRT aims to consistently deliver exceptional service to its residents. We investigated this matter and deny any unsafe or unsanitary conditions, further all policies and procedures were followed. By way of background, Resident's lease began 8/31/22, and she moved in on 9/7/2022 and moved out on 10/24/22. Resident's first complaint relating to a smell was made a few days after she moved in. However, Management had a hard time entering her apartment because the resident was not home and she did not want us to enter while she was not home. When Management was able to enter no smell was observed. On 9/15/22 Management received a list of complaints from Resident including complaints about and odor and pests. In response to the odor complaint, Management sprayed Odaban throughout the apartment, cleaned the duct work, cleaned the HVAC unit and put in an ozone machine for a 24 hour period. The smell was located coming from another location and we were able to have that situation remedied. No pests were observed at this point. On 10/4/22 resident sent an email to Management indicating there were pests. Management inspected but did not find evidence of pests in her apartment. IRT has offered to refund the Resident $238.81 in settlement of this matter. This has been applied to the ledger and is a reimbursement of her electric. This will be refunded at any time to the Resident once she adds her payment details. In response to Resident's reference that the website stated the units were newly remodeled, that has since been revised. In conclusion, IRT denies that the complex is unsafe or unsanitary. We are sorry that the resident was unhappy with her experience at Cherry Grove Commons but we stand by our policies and procedures. Consumer Response /* (3000, 13, 2022/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information you entered is incorrect. The smell was never remedied and I did not deny them access to my apartment. The smell never went away and neither did the bugs. I had to move out because the smell was so bad. The property manager told me I wouldn't be happy anywhere I move and my only option was to move out. I still expect a full refund. I'm not sure how or why IRT expects someone to over pay for an apartment that wasn't fully fixed and smelled like animal and human feces. Business Response /* (4000, 15, 2022/12/20) */ As a correction to IRT's previous response, in addition to the offered refund of $238.81 for reimbursement of the Resident's electric, the Resident was also offered an additional $144.38 reimbursement for Rent overage charges. This brings IRT's offer to refund the Resident in settlement of this matter to $383.79. This amount will be refunded to the Resident at any time, once she adds her payment details. Additionally, IRT and Cherry Grove Commons appreciates the Resident's rebuttal. However, the position of IRT and Cherry Grove Commons remains the same. All complaints by the Resident were addressed in a reasonable amount of time and such complaints were properly remediated. IRT denies that the complex is unsafe or unsanitary. We are sorry that the Resident was unhappy with her experience at Cherry Grove Commons but we stand by our policies and procedures.

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