Customer ReviewsforAvista Resort

Dear Mr *****

Myself and my husband whom is a veteran for the us army was wrongfully accused .This was the wurst experience i have ever had at this resort the we were accused of smoking Marijuana and was told that we need to pay a 250 deposit. And also leave the location once she send a security guy to inspect the room . Neither me or my husband smoke My husband was offended my husband smokes cigars but he never open it we was only there for 2hr at that point the young lady that actually accused us be accused us had the audacity to leave the premises before she could get the security guard's answer we are grandparents and proud . Once the security guys 2 of them came they inspected our room for 20 mins and said they there are no signs of any kind and they don't know why we are being harassed. We walk to the front office the the manager wants to apologize after being humiliated this is unacceptable this is so embarrassing i will never come back again this was my last time after coming here at least several times you guy are obviously RACIST. There was no apology from the young lady that accused us but there was another young lady there trying to apologize fiercely. We left the premises the next morning because because we felt racially profiled Please address this young lady that was very inappropriate and professional especially when we have done no wrong as she did not say anything else to us after she accused us.

Good Afternoon ,

We would like to begin by offering a sincere apology if we have offended our guest in anyway . Please know that we are open to everyone and have no intentions to offend any one group or the other . Based on a complaint received from another guest our Guest Services Manager and another Supervisor went to inspect the unit and found a strong odor which was bothering the other guests and hence did her due diligence and addressed the situation . We are not sure why our other agents did not feel there was an odor but we have to rely on our Senior Managers assessment . If indeed an error was made our Manager did apologize and refunded the guest their money since they wanted to leave . We will certainly look into the issue some more and address with everyone concerned .

Once again please accept our apologize as we in no way want to ever lt anyone feel that they are targeted , the staff was just doing their due diligence

Respectfully

Nivi S.
Director of Quality Control

The other staff members felt like there was no smoke because there wasn't any your supervisor and manager never came in the room to even make that decision the security did inspect it that's why they came up with that decision so no you are wrong we do not smoke.
And your manager That accused us by phone then left the premises and didn't even get the results results and there was no apology.

I can tell you why the other agents felt that way because they both inspected my room and came inside unlike hence she called me on the phone and told me someone told her there was a smell and she was going to send the agent you are referring to my room if Hence would have cane in the room herself she could have came to the same conclusion. BUT RIGHT AFTER THE PHONE CALL YOUR STAFF INFORMED EVERYONE SHE LEFT THE PREMISES. Lies are being told how can you assume something without inspecting yourself srls instead of taking someone word. Your manager and supervisor are LIARS. We felt violated . The manager & supervisors you are referring to NEVER Ever came in my room.
THE AGENTS WERE TELLING THE TRUTH AND YOU CAN'T ACCEPT THAT.